Customer Service Coordinator

**The Role**

Sinclair are currently recruiting for a Customer Service Coordinator at their Chester office. The Customer Service Coordinator will provide support to the Customer Services and Supply Chain teams. They will also be responsible for processing all customer orders and enquires within agreed lead times and to the highest levels of customer service and accuracy.

**Hours of work: 37 Hours (Monday to Friday)**

**Location: Chester Business Park, Chester, CH4 9QT**

**About Sinclair**

Our people embody being the best, mirroring our product and industry values to be the very best versions of themselves. We essentially have our own language for people power. Self-owned and driven by our incredible world of passionate people.

Sinclair exists to create confidence Confidence in our products, for our customers and of course, for our people. Our business is on a journey to become the dominant player in strategic global locations, rivalling our competition with diverse product development, by 2026.

Founded in 1971, Sinclair is a global medical aesthetics organisation, that delivers an extensive product range. With an in-house commercial infrastructure, including manufacturing and a network of distributors in leading global markets, our products are sold in 55 countries worldwide.

This is a great time to join Sinclair as we continue to increase our product range and expand into new markets and territories.

**The Role**
- Accurately determining customer order requirements and entering these onto the ERP system.
- Highlighting discrepancies.
- Communicating with external customers to update order status.
- Liaising internally with other team members regarding orders and their status, resolving queries in a timely manner or escalating where necessary.
- Support the wider team when needed.
- Booking miscellaneous parcel shipments.

**Your Skills & Experience - Do You Have What it Takes?**
- Minimum of 1 year experience in customer service or administration role.
- Previous experience of data entry.
- Strong communication skills, both written and verbal.
- Good organisational and prioritisation skills.
- Ability to manage own workload and work to deadlines.
- Fluent or native English speaking.

**A bit about you - do you fit this description?**

**Role competencies**:

- Intermediate Excel skills.
- Self-motivation.
- Excellent interpersonal skills.
- Positive attitude with a willingness to adapt to business needs.
- Strong organisational skills with a focus on accuracy.

**What We Offer**

We offer:

- 25 days annual leave (plus bank holidays)
- Bonus based on performance
- Opportunities for development and progression
- Company pension scheme
- Private medical insurance
- Healthcare Cash plan
- Health Screening
- Employee Assistance Programme
- Store discounts
- Tech and Cycle Scheme
- Discounted dining card
- Cycle to work scheme
- Green car scheme
- Holiday buy and sell
- Life Assurance scheme

We have a real focus on developing our people, and by fostering an entrepreneurial culture, we encourage flexibility, accountability and autonomy. The company is full of opportunity for those who wish to grasp it. Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross-functionally.

This is an exciting opportunity to join a successful company, with big ambitions for the future.

If this sounds like you and you meet the requirements, please apply, we would love to hear from you.

**Sinclair does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as property of Sinclair and Terms & Conditions associated with the use of such CVs will be considered null and void.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: One location

Reference ID: VN056