IT Support Engineer Apprentice

**Employer description**:
Astaris are a thriving IT Support business based in Shoreham by Sea, providing managed IT services and managed networks to SME’s predominantly in the South.

**Overview**:
We are now seeking an enthusiastic IT apprentice to join our engineering team.

The successful applicant will demonstrate a passion for IT and technology and wanting to start an IT career. They will need to be committed, hard working and have a strong work ethic. They will be a good communicator and have a personable and outgoing personality.

**The Role**:
The main purpose of the apprenticeship will be to support the Engineering Team in carrying out their day to day duties and to provide 1st Line Support (progressing to 2nd line) to the clients on a daily basis. To accompany the ‘engineering team’ on site-visitsand when you have gained sufficient skills, visit sites alone.

**Duties**:
In conjunction with the apprentice training programme we aim to train you in the following areas:

- Answer incoming calls
- Taking down accurate information notes, including name, telephone number, company and reason for call
- Awareness of your surroundings and activities of your co workers so that you can identify team needs and actively participate/volunteer
- Raising tickets with detailed information regarding the customer query and assign to relevant engineer/person
- Taking accurate study notes that can be referred to and followed without reference to a senior if necessary
- Learn/progress to desktop setup and configuration
- Learn/progress to remote/desk side support of desktops, laptops, peripherals (including Network Printers),
- Learn/progress to network installations (TCP/IP), support and usage
- Learn/progress to software/hardware support, installation and troubleshooting
- Learn/progress to configuration of routers and access points to customer specification
- Progression to analysing problems, finding solutions and implementation
- Learning how to plan workload
- Communicating with internal and external based people efficiently and effectively
- Client onsite support
- Learning about backup/restores
- Building knowledge base for Cisco routers & switches, Macs and Nagios
- Writing and recording all processes associated within the Engineering role
- To be accountable for logging, actioning and completing tasks - closing tickets
- Great communication within the team and to the clients
- To actively engage in internal and external learning and training in order to achieve and acquire skills associated with IT Support Engineer role
- To support engineering team as instructed by line manager and senior management
- Escalating issues to management as appropriate
- Undertaking other reasonable duties as instructed by senior management

**What we are looking for**:
**Skills and qualities**:
If you think you have the enthusiasm and drive to join our team we would love to hear from you.
- Punctual with excellent time management skills
- Work on own initiative and as part of a flexible team
- Outgoing, communicative at all levels
- Confident, self aware
- Tenacious, driven
- Great attention to detail

**As well as**:

- Microsoft Word, Excel
- Good telephone skills
- Excellent written and spoken English
- Google Workspace / GSuite experience desirable

**Entry requirements**:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here**:
**Salary**:
£15,000 per annum.

**Benefits**:

- Modern, spacious working environment
- Monthly fun Fridays
- Periodic fun days out
- Birthday bonus day off
- Car parking
- Business mileage & expenses
- 28 days holiday per year ( includes bank holidays)

**Future prospects**:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

**Important Information:**

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.