Receptionist

Are you an enthusiastic, self-motivated and dedicated receptionist?

Are you able to multitask and deal with queries in an efficient and professional manner?

If you answered yes, we’ve got the perfect role for you

We are looking for a part time Receptionist, 1 x 16hrs post working 12:30 - 17:30 Thursday, Friday, and Saturday (with enhanced pay) 11:30-17:30 to join our friendly but busy team.

As a receptionist, you will be first point of contact for our clinics welcoming patients, booking-in appointments, undertaking a variety of front desk activities, answering incoming calls and redirecting where necessary, franking post and general admin duties. This role will involve some lone working once trained.

You will provide excellent customer service to patients and visitors, ensuring queries are handled courteously and efficiently.

Duties will include, meeting and greeting visitors and patients, dealing with queries both over the phone and in person in an efficient and professional manner, ensuring the collection and distribution of post daily, opening and closing the building, logging maintenance calls and other general admin duties.

To provide standard administrative support to the team working collaboratively to achieve shared goals.

To ensure the service user is at the centre of everything you do delivering quality and value.

Involvement with training new staff.

Use of the booking system (Rio/Swift queue) to arrival of patients.
- So what else?
- This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.
- We encourage staff to get involved in exploring new ways of working and service development.
- We’ll provide well established, in-service training, one to one supervision, and appraisals with regular support.
- You’ll be able to develop your skills in a friendly and supportive team.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.

The small print
- Informal visits can be arranged on request.
- We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.
- MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.

1. Communication and relationship skills

Deal effectively with internal and external enquiries demonstrating excellent communication and customer care.

Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding.

Deal with potentially complex, sensitive or confidential enquiries from patients, staff and the public.

1. Knowledge, training and experience

GCSE / O Levels or 1 years’ experience of office procedures / customer care

NVQ 2 in Business Administration / Customer Care or equivalent

RSA 2 or equivalent

1. Analytical and judgement skills

Make judgements involving facts / situations sometimes requiring analysis of information.

Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner e.g. telephone messages from staff / patients

1. Planning and organisational skills

Organise and prioritise own day to day work, tasks or activities

Schedule meetings / book meeting rooms

Work flexibly to maintain cover within the service / organisation

Produce and maintain effective systems to ensure the service operates efficiently

e.g. planning appointments, time management, patient transport

1. Physical skills

Keyboard skills

Working for periods of time on a computer

Managing post and franking mail

Putting stock away and receiving stock items

1. Responsibility for patient / client care

Provide non-clinical advice and information to patients, carers, relatives or staff either face to face, over the telephone or by other means.

Consistently treats others with courtesy and respect

1. Responsibility for policy and service development implementation

Responsible for ensuring that organisational policies and procedures (including amendments and updates) are adhered to and implemented in own area of work.

1. Responsibilities for financial and physical resources

Manage stock / office stationery

Maybe required to handle petty cash and patient valuables

Maybe required to issue / take responsibility for equipment used by self and others.

1. Responsibilities for human resources (HR)

Act as a buddy demonstrating own area of work to new