Clinical Coordinator

**Clinical Coordinator**

This role is critical to the smooth running of the entire service, playing a key role, alongside our existing Clinical Coordinator, in ensuring both the children and young people who need to access to our services and the therapists who provide our services have a straightforward experience. The

Clinical Coordinators manage referrals, conduct assessments, and allocate clients while also working closely with the clinical team to monitor safeguarding and group work.

We are looking for someone who is organised and can keep track of multiple sources of confidential information. You’ll thrive working in a busy environment and be able to demonstrate the ability to work autonomously - going that extra mile to make the difference. It is important that you are self
- motivated, able to work on your own initiative and speak up when you need help. Experience of working with people in a therapeutic environment is also key to this role.

Any questions, or if you want to have an informal chat about the role, or YCT in general or simply to find out more about what working at YCT is like then check our website for more details.

**Job Description & Person Specification**

**Job Title Clinical Coordinator**

**Salary £28,164**

**Location **Based at YCT House Harlow, with work across the region (currently Essex, Hertfordshire, and
East London)

**Reports to **Lead Therapist

**Hours of work **Full time 37.5 hours per week. Flexible working arrangements will be considered.

Occasional evening and weekend work may be required; a time off in lieu system operates.

**Annual leave **25 days per annum plus one day for each complete year worked to a maximum of five days, exclusive of public holidays (pro rata). Leave year runs from 1st April - 31st March.

**Pension **A contributory pension scheme operates.

**Probationary Period **6 months with a review at 3 months. During the first 3 months the contract may be terminated with
1 weeks’ notice, thereafter it will be 2 weeks up to the end of the probation period.

**Notice required **3 months

Alongside an existing Clinical Coordinator, you will manage all incoming communication from potential and current clients, referrers, families, professionals, and those who buy-in YCT’s services such as youth provision and statutory services.

To help coordinate YCT’s team of therapists, at an operational and clinical level, ensuring contractual obligations and KPI’s are met, and services are delivered to a high standard whilst considering our beneficiaries’ needs at all times. To take forward safeguarding actions, working closely with the lead therapist on these and clinical team management issues.

This role will be busy and central to the delivery of YCT’s services. It will involve working with all internal colleagues, being one of the main points of contact for a large team of therapists and building and maintaining effective relationships with many external agencies as well as being adept at dealing with complex and challenging conversations with clients and those around them.

This is a full-time post based at YCT House in Harlow and a permanent contract.

**Main duties and responsibilities**

1. Ensure the delivery of the service is in accordance with the contractual agreements.

2. To undertake the day-to-day co-ordination of the large team of self-employed contracted therapists.

3. To be one of the first points of contact for referrers, clients, family members and professionals contacting YCT, taking referrals, answering queries/concerns, and signposting as appropriate.

4. Monitor and manage service capacity in accordance with contractual KPI’s

5. Ensure counsellors are at capacity within their individual caseloads and maintain effective clinical work at this level.

6. To provide phone/text/online support to clients waiting to receive YCT’s support.

7. Manage referrals received by ensuring that all relevant client information is accurately and regularly updated onto the IAPTUS client management database system

8. Screen referrals sent to YCT for counselling in accordance with the service’s inclusion and exclusion criteria

9. Manage client queries and related administrative requirements including answering the phones, letters, bookings, and other communication

10. Effective monitoring of the database, looking for outliers and rectifying this on the IAPTUS system.

11. To work with colleagues to ensure all systems, processes and files are kept up to date.

12. To arrange therapist inductions, ensuring that all new therapists understand how to use the

IAPTUS database system to meet the quality and recording requirements of YCT.

13. To follow up on safeguarding actions, as advised by the Lead therapist.

14. To liaise with relevant professionals and supervisors.

15. Provide cover for staff who are absent, at the direction of the CEO or Lead Therapist

16. Share responsibility for health and safety practices, safeguarding or suic