National Short-term Rental Controller

1 week ago

Hoddesdon, United Kingdom Linde Material Handling Ltd. Full time

There’s far more to Linde than fork trucks

As the market leader and innovator, we’re expanding and looking for an enthusiastic team player to join the National Short-Term Rental Controller team.

If you’re organised and calm under pressure, we’ll give you the training to manage your regional customers and workshops to deliver outstanding customer service.

There are the usual metrics and KPI’s that we need to hit, but if you have the drive and passion to deliver exceptional customer service then these will be no challenge for you.

**What we offer**:
**The Role**:
Within this role, your main tasks will be:

- Liaising directly with customers and our sales teams to offer support with all new rental enquiries
- Liaise with workshops and Asset Controllers to schedule workload to meet customer’s expectations and our own commercial business requirements
- Liaise with accounts for setting up new customers, raising rental contracts to include maintenance and thorough examination processing
- Liaise with our dedicated transport company to ensure timely deliveries.
- Ensure all order, contract and PDI documentation is in order and filed as appropriate
- Deal with off hires, terminating agreements, field based off hire inspections and ensuring trucks are collected in the required time frame

Whilst the above responsibilities outline the main functions of this position, management may from time to time, ask you to undertake other duties commensurate with the salary for this position.

**Who Are We Looking For?**
- Have excellent internal and external customer service skills
- Be a team player
- Maintain excellent relationships with internal and external colleagues
- Be self-motivated and flexible
- Be honest, reliable, and approachable
- Possess strong administration, planning, organisation, and prioritisation skills
- Be IT literate - Microsoft Word and Excel is essential. Knowledge of SAP would be advantageous
- Be numerate and literate, clear and analytical decision maker
- Have the ability to understand and follow company policies and procedures and work in a structured way
- Possess the drive, determination, and tenacity to hit financial and operational targets.

**Tasks and Qualifications**:
**What we Offer**:
A Monday to Friday working week.

25 days holiday + Bank Holidays

Company Pension Scheme - 6% Employer contribution, minimum 4% employee contribution

Discount scheme, with access to deals from some of the UK’s largest brands

Free parking on site

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