Full Time Supervisor

2 weeks ago

Antrim, United Kingdom Starbucks Coffee Company Full time

**_Join Us. Inspire With Every Cup_**

**_Summary of Experience_**

Applicants **MUST** have 1 years key holding experience

Applicants **MUST** be over 18 years of age due to key holding duties and insurance purposes

**_Job Summary & Mission_**

This job contributes to Starbucks success by assisting the Store Manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain Starbucks Experience for our customers.

**_Summary of Key Responsibilities _**

Responsibilities and essential job functions include:

- Acts with integrity, honesty and knowledge that promote the culture, valves and mission of Starbucks. Maintains a calm demeanour during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.

*Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to the manager so that the team can respond as necessary to create the Third Place environment during each shift.

*Assists with new partners training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognizing alarms or changes in partners morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts. Organises opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- **Required Skills, Knowledge & Abilities**_
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships

**Job Types**: Full-time, Permanent

**Salary**: Up to £10.40 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Supervising: 1 year (required)
- key holding: 1 year (required)

Work Location: One location

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