Customer Service Advisor

Overview:
Rydon’s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. We're currently looking for Customer Service Advisors to join our team on a job share/flexible working arrangement. At Rydon we understand the need for workplace flexibilty and many of our employees work flexibly in many different ways, including part-time, flexible hours and job share.

Our office is based in Greenhithe, Kent although we do operate a ‘hybrid working’ culture, and this means that some home working is also possible. Join us and you’ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within.

Rydon's maintenance business provides a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and social care sectors. We look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose.

**Take a look round our office in this video**:
Job Purpose:
**Tell me more about the role?**

As a Customer Service Representative you'll be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you’re new to working in a contact centre, or a seasoned pro, we’ll help you reach your potential.

**What training and career progression is on offer?**

For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary, along with excellent benefits. All of our customer service roles take inbound calls only, there is no cold calling required and working hours are between Monday to Friday 8am - 5pm.

After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls - this is the start of your customer service career.

**What we can offer you**
- A clear pay structure starting with a competitive salary of £21,579 per annum (depending on experience) based on working full time/40 hours per week.
- You will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development.
- 25 days holiday
- Pension
- Life Assurance
- Employee Assistance Programme
- Flexible benefits for you to choose from.
- Regular department incentives with amazing prizes to be won
- Opportunties to progress your career around the buisness

Experience Required:
To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems.

If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you.

Additional Information:
The role is offered on a job share basis. Full time working hours are 40 per week, and operate on an 8 hour day with a rota of either 8am to 5pm, Monday to Friday. We are able to offer a job share/flexible working arrangement with this opportunity, and have two suggested work patterns:
Postholder 1: 8:00am to 5:00pm, Monday to Wednesday. Postholder 2: 8:00am to 5:00pm, Thursday to Friday.

OR Postholder 1: 8am to 12:30pm, Monday to Friday. Postholder 2: 12:30pm to 5pm, Monday to Friday

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.