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Head of Contacts and Partnerships
3 weeks ago
**A little bit about what we are looking for...**
Are you ready to lead a dynamic team, shape our neighbourhoods, and drive operational excellence? As the Head of Contracts & Partnerships at PA Housing, you’ll play a pivotal role in enhancing the resident experience and fostering strong community relationships. This is senior role focused on delivering operational performance aligned to strategy, driving change and service excellence whilst addressing failures.
We embrace the future of work with our hybrid working model, offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately 2-3 days per week in the office with the remainder being from the comfort of your own home. However bear in mind during your probation and training, we may request more office presence to ensure you feel fully supported and equipped for success. Your well-being and confidence in your role are paramount to us, and we're committed to providing the flexibility you need to excel. Of course if you'd prefer to be in the office more, then that is completely fine with us too
**Your responsibilities...**
- Contract Management
- Lead the Charge: Oversee the execution, performance, and procurement of crucial contracts, ensuring smooth operations and compliance. Be the go-to expert for resolving contractual issues.
- High Stakes Management: Handle high-value contracts, offering top-notch advice to keep our multi-tenure schemes thriving. Be the guardian of our contractual obligations.
- Fire Safety Hero: Collaborate with managing agents on all things fire safety, from cladding to risk assessments. Keep everyone informed and secure.
- Financial Whiz: Ensure our reserve accounts are accurately managed, minimising financial risks. Your attention to detail will make all the difference.
- Legal Eagle: Provide sharp legal guidance on contractor and agent proceedings. Ensure all legal and tenancy matters are flawlessly handled.
- Customer Focus
- Customer Champion: Be the face of a customer-centric approach, anticipating and addressing resident needs with proactive solutions.
- Relationship Builder: Influence key stakeholders and navigate challenges to enhance the resident journey.
- Operational Delivery
- Service Maestro: Lead the Estates and Partnership team to deliver exceptional, efficient services. Improve the resident experience through collaboration and innovation.
- Team Empowerment: Equip your team with the tools and knowledge to excel. Keep residents informed with real-time updates.
- Risk Tamer: Identify, address, and escalate risks proactively. Your foresight will keep operations running smoothly.
- Strategic Planning
- Visionary Leader: Work seamlessly with various departments, driving strategic initiatives that align with organisational goals. Your insights will shape our Corporate Plan.
- Stakeholder Relationships
- Connector Extraordinaire: Build robust relationships with contractors, community groups, local authorities, and stakeholders. Represent PA Housing with confidence at forums and meetings.
- Innovative Thinking
- Creative Catalyst: Encourage innovative solutions and challenge the status quo to boost resident engagement and satisfaction. Implement groundbreaking strategies.
- Customer Involvement
- Community Advocate: Promote resident participation in decision-making processes. Roll up your sleeves and drive community events, fostering a strong sense of togetherness.
- Compliance and Legal Understanding
- Contract Commander: Manage third-party agreements, ensuring compliance with legal and PA Housing standards. Offer expert advice on leases and service level agreements.
- Proactive Management
- Future-Thinker: Maintain proactive relationships with managing agents, anticipating potential issues and developing effective solutions.
- Insightful Advisor: Attend development meetings and provide valuable input on management and leasehold requirements.
- Team Leadership
- Inspiring Leader: Motivate and develop your team, creating a positive, collaborative environment where ideas flourish.
- Frontline Hero: Be a visible, on-the-ground leader, ensuring excellent service delivery and mitigating business risks. Achieve value for money through service excellence.
- Performance Management
- Data-Driven Dynamo: Dive into the data, understand key performance indicators, and fine-tune outcomes. Challenge underperformance and drive success.
- Strategic Planner: Implement performance analysis and budgetary controls, ensuring alignment with business targets.
- Innovative Thinking
- Mould Breaker: Encourage creative solutions and challenge housing norms. Explore new approaches to enhance engagement and satisfaction.
- Constant Improver: Foster an environment of success, with positive, professional challenges driving continuous improvement.
- Customer Involvement
- Engagement Enthusiast: Actively involve residents in decision-making processes. Lead and facilitate com
