Part Time Store Assistant

2 weeks ago


NewcastleunderLyme, United Kingdom WiSearch Full time

Join our friendly and energetic team in this diverse Store Assistant and customer service role. Our team provide excellent customer service through both telecommunications and a customer facing support centre in a modern, streamline technology repair centre.

The company

TMT First are an authorised Samsung Repair Centre for mobiles, tablets and wearables. Over the past 10 years we have worked with major international brands to support their businesses. Established in 2006 and now entering our sixteenth year TMT First isfirmly established as a key supplier to the market.

We Repair, We Restore, We Replace, We Recycle, and We Put Our Planet First.

Main duties
- Providing excellent service to customers in the Samsung Support Centre.
- Act as the first point of contact for customers who have sent their devices to us providing professional customer service.
- Develop a strong rapport and trust with customers throughout the customer journey.
- Proactively drive out of warranty repairs by explaining the benefits of repair to customers.

Key skills and experience
- Face-to-face customer service experience.
- Accountability and ownership of customer issues.
- Enjoys working in a fast-paced environment.
- Accurate data entry.


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