Ambulance Care Assistant

We have a fantastic opportunity for an **Ambulance Care Assistant - Nightshift** **to join our team based in Durham

For the right individual we will provide you with a comprehensive Induction Programme where full training will be provided.

You will be responsible for the care and safe transportation of non-emergency PTS patients. Ensuring timely transportation to and from appointments at hospitals, treatment centres day units or other places of care. At all times the post holder must ensure patient safety and reduction in harm to patients, self, colleagues and others by assessing risks and adopting safe working practices.

Location**:Durham**

Salary**: £24,002.16 per annum**

Hours**: 4 on 4 off**

**Role Responsibility**
- To undertake a full range of PTS duties including stretcher work and wheelchair clamping; Competence in patient assessment, manual handling and moving of patients, oxygen therapy, BLS and AED
- Ensure own compliance with patient care and safety protocols and guidelines.
- Ability to work alone as required on a range of PTS duties
- Maintain a high standard of vehicle and equipment serviceability, cleanliness and permanent readiness. Carry out daily vehicle checks and report defects promptly in accordance with service instructions.
- Provide a patient focused service and an appropriate level of customer support, satisfaction and confidence in the service
- Convey allocated patients and escorts to and from home address, to and from hospital or other treatment centres and between hospitals, other treatment centres or care facilities;
- Drive allocated vehicle as road traffic law dictates, in a manner appropriate to the conditions, and with due consideration for the safety of vehicle occupants and other road users, in non-emergency conditions;
- Maintain communication with local control using mobile data device or telephone, as appropriate
- Complete all statistical information and patient journey records neatly and on time as instructed.
- You will ensure effective use of technology to meet contract KPIs and performance targets.
- Stop, report and lend appropriate support and assistance, within competencies, at the scene of any untoward incident that may require first aid and /or ambulance intervention on route; assist colleagues when necessary to do so.
- Ensure the patient’s home is secured if left unattended and maintain the security of, when entrusted with responsibility for, valuables including money and personal belongings whilst the patient is in the post holder’s care.

**Skills and Abilities**
- Proven numerical and literacy skills
- Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public
- Full Driving licence with no more than 6 penalty points
- Diplomatic and Negotiation skills
- The ability to work on your own initiative
- Good organisational skills
- The ability to work with personnel of all levels
- Evidence of well developed communication skills, both verbal and written

All Training will be provided during induction period.

**Our Values**

**C**ollaborative - We work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
**A**gile - We listen, learn and adapt to improve the business, each other, and ourselves.
**R**eliable - We do what we say we will do, we take responsibility and we behave with integrity.
**E**mpowered - We are confident and committed to taking responsibility to deliver the highest quality service.

**About Us**

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.