Telephone Debt Collector

Are you ready to embark on an exhilarating career journey? We're seeking passionate and driven individuals to join our elite team of Collections Agents in Twickenham. As a Collections Agent at HELLIX LTD, you'll play a pivotal role in helping individuals navigate their financial challenges with dignity and respect.

Key Responsibilities:

- Contact individuals to collect outstanding debts via phone calls or written communication
- Maintain accurate and up-to-date records of all debt collection activities
- Analyse debtor's financial situation and determine the best course of action for debt recovery
- Negotiate payment plans and settlements with debtors
- Follow legal requirements and company policies when pursuing debt collection
- Provide excellent customer service and maintain a professional demeanour during all interactions
- Utilize telemarketing techniques to effectively communicate with debtors

**Requirements**:

- Must have previous debt collection experience
- Strong communication skills, both verbal and written
- Proficient in data entry and comfortable working with accounting software
- Excellent phone etiquette and the ability to handle difficult conversations with tact and professionalism
- Strong analytical skills to assess debtor's financial situation and determine appropriate collection strategies
- Ability to work independently, prioritize tasks, and meet deadlines
- Knowledge of relevant laws and regulations related to debt collection is a plus

What are we looking for? Are you ready to take the leap and join our vibrant team? We're seeking individuals who possess:

- Passion for debt collection: having previous debt collection experience is a must, we will help develop your skills to the next level.
- Exceptional Listening Skills: Your ability to actively listen and empathize with our customers' needs sets you apart from the rest.
- Negotiating and Influencing Skills: Channel your inner negotiator to secure favourable outcomes for both our clients and account holders.
- High Emotional Intelligence: Navigate sensitive situations with grace and empathy, showcasing your emotional intelligence and resilience.

What We Offer:

- Competitive Salary, with opportunities for performance-based bonuses.
- Comprehensive Benefits: Enjoy a generous holiday allowance, pension scheme, Performance bonuses, and more.
- Continuous Learning: Embark on a journey of personal and professional growth with ongoing development opportunities.
- Supportive Culture: Join a team that values diversity, inclusion, and camaraderie, with regular social events and reward programs.
- Convenient Location: Based in our modern Twickenham offices with free parking and easy access to transportation.

Additional Information:

- There are roles available for full time and part with flexible daily hours.
- Casual/smart attire in a supportive work environment.

**Job Types**: Full-time, Part-time, Permanent

Pay: £24,000.00-£28,000.00 per year

Expected hours: 16 - 40 per week

Additional pay:

- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends

**Experience**:

- debt collection: 1 year (required)

Work Location: In person