Operations Lead

**About the Job**
This is an outcome-focused, challenging and rewarding position, working to the Programme Manager who has responsibility for Connect to Work across West Sussex and Brighton & Hove.

You will manage service capacity across West Sussex, working with the delivery and management team to oversee practice and caseload reviews, and identify issues, including under-performance and overseeing performance management measures.

You will develop and maintain relationships with key stakeholders and delivery teams, including contract management for commissioned organisations.

You will also manage the training needs of the West Sussex service teams, including designing, coordinating and chairing operational communities of practice.
**We would love to hear from you if you have**
- Excellent influencing and partnership building skills, including with a wide range of service providers and partners.
- The ability to motivate teams to build and maintain a service while delivering for a wide range of clients.
- The ability to analyse data, diagnose problems, identify service needs and design effective service improvements.
- Experience of managing/leading staff, including coaching and facilitating others.
- Demonstrated, hands-on experience in budget management, including a track record in a similar role handling budgets exceeding £1m annually.
- Experience of contract management and working with delivery partners, suppliers or commissioned services.
- Excellent verbal and written communication skills, including the ability to report on and explain complex information in an accessible way.
- Sound knowledge of Supported Employment, particularly IPS and SEQF models - or a willingness to learn.
- A commitment to promoting equality, diversity, and inclusivity in all aspects of work and a strong belief in the potential of employment to transform the life chances of residents.
- Experience of engaging with businesses and employers and knowledge of how marketing and communications can be used strategically to support a programme with multiple audiences.

**For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.**
**Rewards and Benefits**
We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

A laptop and mobile will be supplied if applicable to your role. You will benefit from **30** days annual leave, plus the opportunity to buy additional leave and an excellent **local government pension scheme**

A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.

For more information about the wide variety of benefits you can take advantage of please visit our **Rewards and Benefits page.**
**Further Information**
The reference number for this role is **EIE01435**.

Does this sound like the opportunity for you? Click **apply**below, upload your CV and cover letter.

Your cover letter should:

- Outline your motivations for applying.
- Explain the skills and experience you can bring to the role (please refer to the key skills in the attached job description).

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

RSi

Job Reference: EIE01435