Csr (Customer Service Representative)

3 days ago


Hinckley, United Kingdom Drain Doctor Coventry Full time

Drain Doctor Coventry is a family-run business seeking a highly motivated and customer-focused **Customer Service Representative (CSR)** to join our dynamic team. As a CSR, you will be the first point of contact for our customers, providing excellent service, handling inquiries, and coordinating service appointments efficiently. You will play a crucial role in ensuring a seamless customer experience and supporting the operational success of our business.

**Key Responsibilities**:

- Answer inbound calls and respond to customer inquiries in a professional and courteous manner.
- Schedule and coordinate service appointments for customers efficiently.
- Provide accurate information regarding our services, and availability.
- Maintain customer records and update databases with necessary details.
- Handle customer concerns or complaints, ensuring issues are resolved promptly and effectively.
- Communicate with field technicians to relay job details and updates.
- Process invoices, payments, and follow up on outstanding balances when required.
- Assist in general administrative tasks to support the business.

**Skills & Qualifications**:

- Previous experience in a customer service or administrative role (preferred but not essential).
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Problem-solving skills with a proactive and positive attitude.
- Ability to work independently and as part of a team.

**What We Offer**:

- Competitive salary with performance-based incentives.
- Full training and support to help you succeed in the role.
- Opportunities for career growth within the company.
- A friendly and supportive work environment.

If you are a dedicated and customer-oriented professional looking to join a reputable and growing company, we would love to hear from you

**How to Apply**:
Please submit your CV and a brief cover letter outlining your suitability for the role.

Pay: £24,000.00 per year

Additional pay:

- Yearly bonus

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person



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