Experience Development Manager Programming

Summary If you have a background in planning and creating great visitor experiences, and love devising dynamic, changing visitor programmes, this has to be one of the most exciting job opportunities in the UK.The National Trust plays a pivotal role in connectingpeople with nature, beauty and history. At the heart of our strategy is a commitment to providing great experiences, ensuring our places and collections are more relevant, useful and deliver more benefit to more people across the nations we serve.

We are looking for someone to define what dynamic, changing visitor experiences at our places should look like in future. You’ll set the direction for big national seasonal moments; you’ll shape priorities for growing commercial ticketed experiences; you’llidentify opportunities to diversify our visitor programmes to be more relevant to a wider range of audiences; and you’ll inspire and support regional and property teams to develop distinctive local programmes relevant to the communities they serve.

What it's like to work here You’ll be part of the national Experience Development Team: a small team which sets the direction for the future of experiences outdoors, at cultural heritage properties and through visitor programming. This matrix team works across all areas of the organisationto establish a truly shared direction and priorities for delivery.

Your contractual location will be our head office in Swindon, however there will be an opportunity to explore and agree remote working arrangements which strike the right balance for you and the Trust. Typically your time would be split between our HeadOffice, flexible locations and various locations across the UK.

What you'll be doing You’ll need the energy, vision, brilliant leadership and relationship management skills, strategic thinking, and the ability to think both creatively and practically in order to help us design engaging and relevant visits that genuinely meet audience needs.You’ll also need the commercial understanding to help us ensure that our offer is sustainable. This role offers you the opportunity to influence at a high level across other areas of the organisation: creating a shared vision for the future of visitor programmingand the roadmap for delivery so teams across the organisation can turn that vision into reality.

In a truly dynamic and influential role, you’ll lead the way in delivering ground-breaking initiatives to provide our visitors with experiences they’ll never forget.

Who we're looking for Joining us from a high-level role, preferably with a background in the recreational, cultural or visitor attractions sectors, you are:

- A leader with significant experience and an impressive track record of developing new products and programmes for visitors, in multi-disciplinary environments/teams
- Confident and capable influencing and building relationships with leaders, partners, and teams who you’ll hand over delivery to
- A strategic thinker, able spot and develop opportunities for the Trust
- Confident understanding business models and planning, and constructing business cases
- Full of creativity, able to inspire others to drive forward new ideas and approaches
- Led by audience, able build and share a deep understanding audience and market insight and use this to inform your work

Right now, you’re looking to make your mark in a more strategic role and lead the way in shaping visitor experience for the future. Look no further than the Experience Development Team.

Interview Dates: 29th/ 30th March

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you - and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.