Desktop and Onsite Support Analyst

4 days ago

Huddersfield, United Kingdom Saint Gobain Building Distribution Full time

An exciting opportunity for a **Desktop and Onsite Support Analyst** to join Saint-Gobain Digital in the North region. We operate with hybrid working around 2-3 days in the office and the rest flexible. We share knowledge openly with a very collaborative spirit.

If you are looking for an attractive sector to move into then construction is highly sought after. This sector contributes to the economy, creating jobs and wealth and it also makes a positive impact on the world around us.

This purpose of the role will be to provide Onsite Level 2 & Level 3 Support for Workplace Equipment & Services to both Businesses & Users across multiple sites.

**Experience needed**:

- Experience working within a similar Mobile or Field Engineer based role, delivering 2nd / 3rd Line Support to users on Customer sites.
- Experience working within a medium or large size organisation and able to develop good working relationships with colleagues
- Technical Experience: Experienced in providing Windows 10 Support, O365, SCCM, Security Compliance, Hardware & Software Install, Update & Config, working with a variety of Laptops & Desktops, proficient in mobile device management and Network Support proficient.
- Troubleshooting: Great problem solver, able to think outside the box, adaptable, logical thinker, able to adapt to given situations.
- Workload Management: Proactive in Approach, always on the front foot, Able to adjust focus areas with ease, engaging, able to work to strict SLA's, able to manage own workload, proficient in making sure things happen on time and not being overawed by handlingmultiple work steams simultaneously.

**Responsibilities**:

- Maintaining and providing BAU support to businesses and users through incident management processes
- Facilitating with projects and ad hoc work requests
- Acting as SMART hands (supporting other operational teams) as and when required.

**Benefits**
- Competitive Salary dependent on experience.
- Bonus Scheme (up to 10%)
- 25 Days holidays (includes Public Holidays)
- Pension - 4% contribution (Increasing with Service)
- Life Assurance - 2 x salary / 4 x salary in pension scheme
- Staff Discount - Across Saint-Gobain Brands

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

**Being part of the Saint-Gobain Group, we pride ourselves on being innovative, customer focused, agile, open, engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 7 consecutive years.**

We are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else thatmakes you, you

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