Head of Operations

Job Introduction
An opportunity is available for a Head of Operations based at our offices in Hinckley. Reporting to the East Midlands Operations Director, you will be responsible for leading the Distribution System in the Coventry & Warwickshire area, ensuring that it is developed, operated and maintained efficiently and effectively in accordance with appropriate legislation, laid down policies and standards.

Leading a high number of direct and indirect staff during a period of substantial transformation for the company, you will be required to provide creative and innovative leadership to meet set targets and motivate your team to maintain consistently high levels of customer service.

Main Responsibilities
- Lead, inspire, motivate and develop Team Managers and the wider delivery team in effectively undertaking their duties.
- Set objectives, monitor and drive performance and take accountability of Distribution activities in the Distribution Area.
- Co-ordinate the formulation of Capital and Revenue Budgets for the Distribution Area and be accountable for the successful delivery of these.
- To co-ordinate a full programme of works for your area to ensure you can continuously articulate where you are and where you are forecasting to be
- To manage change effectively including the correct engagement of the teams.
- To develop strategies to help mitigate risks and realise opportunities that will lead to achievement of business objectives
- Ensure that customers in the Distribution Area are provided with the highest standard of service commensurate with their needs and agreed standards.
- Ensure that all customer complaints in the Distribution Area are brought to a successful resolution.
- Ensure that the Distribution System is developed, operated and maintained as efficiently and effectively as possible and in accordance with appropriate legislation, laid down policies and standards.
- Promote good and inclusive employee relations and to create an environment that motivates and encourages the development of individuals.
- Contribute to the development of engineering strategy, policy and objectives.
- Develop individuals to lead in accordance with National Grid values and create a team environment that leads to successful output from the Depot.
- Successfully liaise with peers and key stakeholders, to lead to successful outcomes for the East Midlands business. This includes frequent contact with internal stakeholders such as other leaders within Field Operations and Asset Management, including the Control Centre. External stakeholders include Customers (large and small), in particular Engineering Managers of large consumers and representatives of contractors, up to Director Level.
- Complexity and Creativity:

- Deal with a wide range of problems on a continuous basis. They range from technical through to personal, organisational and customer related issues to dealing with major system emergencies.
- Regularly support Team Managers on technical and organisational matters which will considerably influence their decisions and therefore the performance of the Distribution System and the Distribution Business.
- Regularly provide information in respect of the financial performance and the operating performance of the Distribution business in comparison with agreed objectives.
- In determining ways of improving performance and promoting change, to exercise a high degree of creativity and strategic vision.

You will be an excellent communicator at all levels including stakeholders across the business as well as customers and suppliers and will be able to demonstrate that your interpersonal skills can motivate and inspire a team.

A degree in Electrical Engineering or equivalent level of education is preferred but not essential.

You will need to hold a full UK driving licence for this role.

About The Company
Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

- Annual performance related bonus
- 28 days Annual Leave plus 8 Bank Holidays
- Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
- Annual Share Save plan
- Private healthcare scheme for you and contributory healthcare for your family
- Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
- Free on-site parking at all our main sites
- Car Allowance

About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate th