Clerical Officer

The Telecoms facet of General Administration is based in a busy and fast paced environment where internal and external calls to East Lancashire Hospital Trust are managed to ensure an effective service is given to all callers. As well as dealing with internal and external calls, the role includes calls to emergency teams based across the Trust and external emergency services. The work involves contacting out of hours or on-call staff with requests to attend patients or to deal with hospital related issues.

Duties will include participating in other general administrative work streams within the General Administration service.

We are looking for an enthusiastic, motivated person who is prepared to work to a shift pattern that includes bank holidays, evenings, nights and weekends. Lone working is an integral part of the job and at times will include working overnight from 9pm to 8am.

The ability to demonstrate flexibility is of high importance as the post-holder may be asked to change shift or provide cover at short notice to meet the needs of the department.

An ability to communicate effectively with other team members, service users, internal departments and outside agencies is essential to ensure that all enquiries and urgent matters are dealt with politely, efficiently and in accordance with the Data Protection Act.

Previous telephone experience is essential as is the ability to work both in a team and unsupervised.

The Team is made up of professional, conscientious, caring and reliable staff.

Weekend, bank holiday, unsociable and night allowances are extra to the basic salary.

The service prides itself on its high standard of customer service and full training in all aspects of the job will be given.

MAIN DUTIES

The post holder will be responsible for providing confidential, accurate and efficient clerical and administrative support under the supervision of the Assistant to the Deputy General Administration Manager:

- Support all services allied to Telecommunication requirements
- Maintain the confidentiality of the working environment
- Maintain systems that assist and support service users in the performance of their duties
- Ability to work flexibly with other admin colleagues to ensure that workload pressures and absences due to annual leave and sickness are dealt with appropriately by using available resources.
- Assist in the implementation of any database in use including, inputting & extracting data in line with departmental/Trust/national procedures
- Maintain filing system as agreed with the line manager and in line with Trust policies.
- Assist in providing full clerical/secretarial support including typing of letters, memos, note taking, and other routine correspondence, which involves working to tight timescales and deadlines. Taking and making telephone calls, dealing with enquires, photocopying, and filing.
- The post holder will be guided by the Assistant to the Deputy General Administration Manager but is expected to have a degree of autonomy working to SOPs and LOPs and agreed good practice.
- Updating training records
- Deal with routine correspondence from both internal and external sources
- Any other duties which may be required by the manager appropriate to the band
- Work with colleagues in the team on the development of current and new services and other initiatives.
- To meet the needs of the organisation you may also be required to provide cover in other areas following appropriate discussion.

COMMUNICATION

Communicate effectively with other team members and service users
- Liaise with internal departments, outside agencies, ensuring that all enquiries and urgent matters are dealt with politely, efficiently and in accordance with the Data Protection Act and that complicated issues are communicated in a simplified form and fully understood by all parties.
- Communicate and liaise with other internal Trust departments and individuals through a range of interpersonal and IT media.
- Participate in regular team updates e.g. team brief, team engagement sessions and regular 1 2 1 meetings
- Provide cover for colleagues during their absence.