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Team Leader, Ent
2 weeks ago
An exciting opportunity has arisen to join the Ears, Nose and Throat Management Team at The University Hospitals of Leicester, based at the Leicester Royal Infirmary.
The ENT department is a growing, fast paced service and we are looking for an someone to take on the role of team leader to the administrative team for the outpatients as well as supporting and cross covering the inpatients team leader.
(Previous applicants need not apply)
This is an excellent career development opportunity for a self-motivated and enthusiastic individual. You will need to have experience of working in a busy clinical environment within the NHS with the ability to manage a busy workload and be able to prioritise.
You should be able to demonstrate excellent inter-personal and communication skills and have the ability to forge and maintain relationships with a variety of clinical and non-clinical staff, the ability to build, develop and lead effective teams, work to tight deadlines with a ‘can do’ attitude.
The post holder will be responsible for helping to ensure that national and local targets are delivered, in particularly cancer and RTT pathways and will have knowledge and experience of the various IT systems we use (ie HISS, Patient Centre, ORMIS).
Previous line management experience would be an advantage, as would knowledge of some of the current Trust Policies and procedures.
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.
**About the University Hospitals of Leicester NHS Trust**: (leicestershospitals.nhs.uk)
- Ensure processes and systems are in place for the team to liaise with clinic coordinators and support teams in order to make outpatient appointments fromConsultant and GP referrals especially in relation to peripheral clinics ensuring that all the appropriate paperwork is received in a timely and efficient manner.
- To provide a courteous and professional service at all times with respect tocommunication to patients, colleagues and service users.
- Responsible for the initial handling of complaints or other information requests coming in to the clinical office.
- To oversee the results/reports process and ensure they are chased in a timely manner and brought to the Consultant’s / Medical Teams attention by the Medical Team Administrators.
- Ensure results are followed up so patients are given follow up appointments/discharged as appropriate.
- To ensure systems and processes are in place to allow the team to work on own initiative to answer queries regarding patient’s results (for example, results from MRI’s and ensure these are picked up from the relevant department on a regular basis).
- To have an understanding of the CBU’s systems and processes to enable queries to be resolved effectively.
- Any other duties as may be required by the Consultants, Medical Teams, Operational/Service Manager.
- To support the team in the ongoing management of 18 week pathways and cancer targets specifically:
1. Timely and quality data entry and validation
2. Full utilisation of clinic and theatre capacity
3. Adoption and utilisation of Local and National RTT Guidelines and rules.
4. Maintain clinic templates and update Choose and Book templates in accordance with service change.
5. To supervise the referrals process, appointment system, clinic preparation and cover arrangements for reception and ward clerk duties.
6. To ensure all “virtual clinics” are appropriately administered in a timely manner.
7. To ensure the timely listing of patients to the waiting list and on to the ORMIS theatre system.
8. To facilitate the organisation of extra capacity as required
- Ensure that all Consultants and their teams annual leave and study leave is communicated to the relevant areas and that where appropriate arrangements are made for eithe
