IT Service Delivery Director
2 weeks ago
Role Title: IT Service Delivery Director
End-to-end ownership of IT service operations, infrastructure modernization, and continuous improvement initiatives. Collaborate with cross-functional teams and senior stakeholders to align IT services with business goals, enhance automation, and ensure operational continuity. Service Delivery Management, ability to create and lead high-performing teams, cultivate executive-level client relationships, and deliver consistent value to enterprise customers. Deep understanding of ITIL frameworks, cloud infrastructure (Azure/AWS), CSAT and ITSM platforms.
Minimum number of relevant years of experience: 10
Key Responsibilities:
- Technical Operations
- IT Service Transformation & Strategy,
- Strategic IT Roadmap,
- Leadership & Deputizing,
- Project Management,
- Net Promoter/CSAT Score,
- XLA (Experience Level Agreement,
- ServiceNow & Automation,
- Team Leadership & Development,
- Escalation Management,
- Agile & Project Delivery Practices,
- IT Governance & Compliance, Vendor Management
Additional details:
- Develop and implement service delivery strategies aligned with client.
- Lead cross-functional teams to ensure high quality service delivery.
- Promote a culture of continuous improvement and client-centric service.
- Oversee day-to-day service delivery operations including planning, execution, and evaluation.
- Ensure compliance with contractual obligations, regulatory standards, and internal policies.
- Monitor KPIs and service metrics to assess performance and drive improvements.
- Client Stakeholder Engagement
- Program Management
**Job Type**: Temporary
Contract length: 6 months
Pay: Up to £600.00 per day
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