Young Family Support Worker

4 days ago

South Shields, United Kingdom Appcastenterprise Full time

We are Places for People, we provide outstanding supported housing, retirement living and tenancy sustainment services to a variety of customers.

We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselveswith supportive people, make-a-difference people and go-the-extra-mile people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

**Moreabout your role**

We are looking for a Customer Support Coordinator to join our team in South Shields to work across our Young Parents Scheme. Working within this scheme you will support with the continued, safe provision of accommodation for the vulnerable customers in ourschemes.

You will be working closely with our customers to develop and deliver and co-ordinate housing and intensive housing management services to vulnerable people living in our supported accommodation across the area.

The role will involve working with customers, Group employees and outside agencies and professionals to deliver a holistic service that is of the highest standard. You will play a key role in signing up new customers to the service and in providing adviceand guidance with the welfare/benefit system. You will be responsible for the maintenance of the scheme including carrying out risk assessments and other health and safety monitoring as well as working closely with the housing management team regarding repairs,voids and maintenance.

Please note that this is a**part-time role**; whereby you will **work 29 hours; Monday to Sunday** on a four week rota basis. Please see rota attached for further information.

For more information please download our job profile available on our website.

**Moreabout you**

Here at Places for People we are looking for someone who will be an ambassador of our SPIRIT values, this is an emotive working environment and we need our team to have a good balance between being empathetic but also being solution focused. You will haveexperience working in emotionally challenging situations coupled with a proven track record of collaborating with external agencies to support positive ouitcomes.Ideally you will have local knowledge that you can share with our customers.

It is imperative that you have previous experience supporting a vulnerable client group and a good knowledge of safe guarding **adults** and children.

Ideally you will be a confident I.T. user who is a confident communicator that can influence in a positive manner when required.

**The benefits**

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

- 27 days holiday + Bank Holidays
- Pension with matched contributions
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more.

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