Contract Support Lead

**Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies.**

We design, build, manage and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age, sexual orientation, marital status or disability. We value our people and treat everyone who works for or with Petrofac fairly and without discrimination.

The world is re-thinking its energy supply and energy security needs; planning for a phased transition to alternative energy sources. We are here to help our clients meet these evolving energy needs. This is an exciting time to join us on this journey.

We support flexible working requests and have adopted a hybrid approach for most of our office-based roles. We ask employees to be present in the office at least three days per week.

**_ Are you ready to bring the right energy to Petrofac and help us deliver a better future for everyone?
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**JOB TITLE**:CONTRACT LEAD - AFRICA.**

**KEY RESPONSIBILITIES**:

- The Contract Support Lead will support the successful performance of day-to-day cross functional service delivery for their assigned contract.
- Service Delivery: Lead aspects of service delivery to meet client expectations and contractual obligations, ensuring operational excellence.
- Client Liaison: Act as a point of contact for client personnel (as appropriate), fostering strong relationships through effective communication and consistent support.
- Issue Resolution: Proactively address and resolve service challenges for employees and the client, ensuring client satisfaction and adherence to contractual requirements and Petrofac governance.
- Collaboration and Oversight: Maintain a robust dotted-line relationship with the relevant Petrofac Manager to align strategies and operational priorities.
- Performance Reporting: Prepare and deliver detailed reports and presentations on cross functional performance.
- Build and maintain effective working relationships with the client’s offshore site management team and Petrofac employees.
- Actively participate in site calls, meetings, and contract discussions to ensure alignment and collaboration.
- Establish strong interfaces with relevant areas of the client’s business and internal Petrofac teams to ensure seamless communication.
- Arrange annual purchase orders (POs) and collaborate with relevant teams to resolve issues promptly.
- Approve Pos, invoices, expenses, and timesheets within delegated authority and ensure financial accuracy (personnel related i.e. PPE / Hotels etc.).
- Ensure accurate mobilisation fees are established and reviewed annually to maintain compliance and efficiency.
- Ensure timely fulfilment of all offshore ad hoc and core resourcing requirements.
- Manage absence processes for offshore personnel in coordination with the HR team to ensure mínimal operational disruption, including conducting return to work interviews.
- Ensure all offshore personnel meet required competence and training standards by working closely with the Competence & Training team.
- Raise and implement Management of Change (MoC) requests and deviations related to competence and training requirements.
- Conduct root cause analyses for issues raised, implement corrective actions, and establish preventive measures to avoid recurrence.
- Ensure accurate and timely reporting of Deployment Hub KPIs and other performance metrics as agreed with internal stakeholders and the client.
- Monitor and drive the delivery of personnel-specific contract KPIs
- Manage, coach, and develop co-ordinators to enhance service delivery and maintain the “One Hub” ethos.
- Ensure alignment of Standard Work Instructions across the Hub to ensure consistency in service delivery.
- Foster a collaborative team approach with other Leads to adhere to and improve standardised processes and workflows.
- Participate in an escalation rota to support Ops on Call.

**ESSENTIAL QUALIFICATIONS AND SKILLS**:

- Carry out root cause analysis regularly as problems occur
- International experience, ideally experience of working in or supporting operations in Africa
- Identify appropriate corrective and preventative actions from root cause findings
- Ability to analyse data on reports
- Ability to interrogate systems
- Supervisory or Management experience within a dynamic customer facing service role
- Experience of working within a matrix environment
- Demonstrable experience of team development and culture
- Demonstrable experience of working to KPI’s
- Demonstrable experience of direct interface with clients
- Minimum NVQ/SVQ level 3 in Business Management/Customer Service or equivalent demonstrable work experience
- Coaching/Mentoring training
- Leadership and experience of managing in a matrix environment
- Ability to deal with ambiguity
- A proactive attitude and aptitude for taking on tasks
- Abili