Travel Sales Consultant

2 days ago

Northwich, United Kingdom Adventure Full time

**Are you a dedicated Travel Sales Consultant? Would you love to assist our customers with booking a dream holiday? Come and join the Headwater sales team**

Headwater is part of the Adventure division at the Travelopia group - we are travel experts. Our award-winning travel brands build outstanding experiences for our guests and our diverse portfolio of travel businesses are unified in their common purpose “To enrich lives through inspiring travel experiences” for not only our guests but also for the people and places we visit.

Here at Headwater (part of the Travelopia group) we are looking for a Travel Sales Consultant to join our sales team on a permanent basis, coordinating the most outstanding self-guided holidays for our customers, and working as part of a close-knit team.

**About the role**:
The sales department covers incoming and outgoing sales calls, live chat and online customer contact channels and is dedicated to crafting exceptional experiences for our customers through great communication, assisting amazing user journeys online and impactful multichannel sales activity. Customer insight and performance results drive our thinking, ensuring everything we do is engaging & effective, timely & targeted and most of all customer led.

**Hours**:
This is a full-time, role covering Monday to Friday (09:00 - 17:00) and only 1 in 3 Saturdays (09:00 - 13:00), providing a half day off during the week. During peak trading times (Jan-Feb) these hours may vary slightly to cover longer opening hours. Our office is in Northwich, and we ask for you to be able to come into the office 5 days a week.

**What will you be doing?**:

- Answering incoming and outgoing sales calls always delivering exceptional customer service
- Responsible for end-to-end contact of the booking process whilst maintaining customer relationships throughout
- Successfully create full customer package holidays including arranging flights, ferries, car hire, transfers and liaising with hoteliers before and after the point of sale
- Ensuring holidays are booked within a reasonable timeframe and collaborating with internal departments to facilitate a speedy confirmation from lead to completion

**What are we looking for?**:

- You will have meticulous attention to detail and the ability to multi-task effectively.
- An excellent phone manner
- The confidence and determination to work towards individual and team targets
- Flexibility to support the business in conducting ad-hoc tasks to facilitate customer requests.

**What we can offer**:

- Competitive salary with annual salary review plus generous commission and incentive scheme
- 33 days annual leave that increases with length of service (including bank holidays). And the opportunity to buy up to 10 days of additional holidays per annum
- An enhanced employer contribution pension scheme
- International health insurance and Life insurance
- Travel benefits and retail discounts

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

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