Reservations Agent

**_Key responsibilities of our Reservations Agent: _**
- Ensuring all charges are raised and paid for following established procedures
- Upselling bedroom types & other hotel services at every opportunity, ensuring accuracy of details on all reservations
- Developing and maintain good working relationships with all colleagues & clients
- Dealing with any guest feedback or requests in a professional and efficient way

**_To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: _**
- Previous experience of PMS i.e. Opera
- Organisational skills based around administration
- Excellent time management and communication skills
- Ability to work on your own and as part of a team
- Fluent English both verbally and written

**About the Hotel**

The Copthorne Hotel Plymouth, is located in the heart of the bustling city centre and provides glorious views over Britain’s “Ocean City”. The hotel offers 135 guest rooms, ranging from Standard, Club and Deluxe. Club room guests can benefit from luxury toiletries, a daily newspaper, bathrobe and slippers, and a mini bar stocked with complimentary soft drinks. The club package also includes additional privileges, including early check-in and late check-out, and a Club Guest Rewards voucher for 2 complimentary drinks and bar snacks during your stay.

50 Degrees North Brasserie & Bar offers an informal atmosphere and a menu that focuses on sourcing the very best in local produce. Both are open daily and offer light snacks, afternoon tea and cold beverages.

**About the Group**

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

**For you**

We offer a benefits package including:

- Group Personal Pension Plan
- Life Assurance
- Meals Provided on Duty
- Employee Discounted Accommodation & Food & Beverage
- Friends and Family, (discounted) Accommodation Rate
- Length of Service related holiday scheme
- Long Service Awards
- Employee of the Month / Year
- Recommend a Friend Scheme
- Subsidised Car Parking (if available)

.... as well as real opportunities to develop and gain promotion within the industry.

**_We are an equal opportunities employer._**

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

**Job Types**: Full-time, Fixed term contract

**Salary**: £20,116.00 per year

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- reservations or admin: 1 year (preferred)