Operations Tier 2 Analyst

2 weeks ago


Edinburgh, United Kingdom Lorien Full time

**Operations Tier 2 Analyst**
**INSIDE IR35**
**£250-£300 p/d**
**ASAP Start**
**Edinburgh - onsite Some late night and weekend working**
We are currently recruiting for an Operations Tier 2 Analyst, in the FinTech industry, who will provide day to day Tier 1 - 2 operational support for all voice and video systems. For this role, you will need to have experience with systems monitoring and businessas usual support globally for Cisco VOIP, Trading Turrets, Voice Recording, Call Center Systems, and Video Conferencing Infrastructure.
**Essential**:

- Experience as a Network Analyst/Support Engineer
- Knowledge of Cisco VOIP administration in current releases of Call Manager and Unity
- Knowledge of Cisco Voice Router configurations, SRST and call routing.
- Good troubleshooting skills
- Ability to interface with internal clients for daily support



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