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Nottingham, United Kingdom Student Roost Full time...........................................................................................................................................................................................................................................................................................................................................................................
Student Support and Welfare Officer
2 weeks ago
**The Role**
The post-holder will be the main point of contact for general student support and welfare enquiries from students and will take the lead on welfare and safeguarding aspects. Using your communication skills, you will connect and build a rapport with a wide range of stakeholders and respond appropriately to their needs. Key responsibilities include supporting student learning, recruitment, retention, and success through ensuring a positive learner journey and experience.
**Key Responsibilities**
- The post-holder will be the main point of contact for general welfare enquiries from students and staff and will take the lead on welfare and safeguarding aspects of OBC’s education provision.
- This will require the post-holder to work with colleagues across the College to ensure students are fully supported, with any barriers to learning dealt with promptly and effectively.
- The post-holder will liaise with external agencies to ensure students receive the best possible support in order for them to achieve their maximum potential.
- The post-holder will also contribute to and co-ordinate specialist support where required.
**Student Support**
- Identify, and resolve, student issues, and provide a front-line support service, for student issues, and where specialist service interventions are identified, work with the Counselling Team, Student Services and other OBC departments, as appropriate, to ensure that the necessary referrals are made efficiently and professionally.
- Identifying and escalating important or urgent issues to the appropriate support services using triage skills.
- Provide students with information, advice and support regarding a range of personal, academic and pastoral concerns through scheduled sessions and drop-ins., and signpost as appropriate.
- Assessment of the student's need and making recommendations for on-going support are key components of providing appropriate referrals.
- As part of the front-line service, keep accurate records and management information statistics and facilitate sharing of information among users.
- Create a range of information and guidance materials and workshops for students and staff that will be delivered in a variety of ways: on the phone, in person and online
- Communicate with students and staff in an effective manner.
- Keep current on policies, issues, and legislation regarding personal, pastoral, and academic matters.
- To develop and maintain a close operational partnership with other departments, engaging in key events and activities, such as orientations and wellbeing events.
- As part of the Student Services continuous quality improvement plan, collect and review feedback from students and staff.
- Support and facilitate Student Voice
**Student Welfare**
- Help students with their problems, one-to-one or in a group, to be able to continue with their education. Stay within service boundaries, including confidentiality, and the General Data Protection Regulation.
- Determine how to respond to queries, which processes to use and to whom to direct queries
- Providing information and advice about student welfare to all students.
- Ensure that prospective and current students and internal stakeholders receive high-quality service
- Record accurate information about all interventions and students
- Take measures to prevent problems from reoccurring
- Manage incident reporting channels
- Providing workshops and resources that encourage students to develop a mindful attitude toward their studies is a proactive way to embed wellbeing and mental health resilience into the student experience
- Management of student welfare processes and provision of management information requires the efficient and proactive use of the Student Information System (SIS).
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£23,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: One location
Reference ID: OBC/StudentSupport
