Chat Room Moderator

We have exciting new opportunities for Chat Room Moderators to join us in our Nottingham based contact centre, if you're ready for a great role within an exciting business then keep reading...

Joining us means joining our family. We know lots of companies say that, but we really believe it’s true. Our teams in Support Centre and our clubs across the country are smart, energised, and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and help you accomplish the right results - whatever your role. We’re dedicated to building Bingo’s Most Exciting Community every single day and making our players feel as much a part of our family as we do.

**Responsibilities**:
We're looking for friendly, enthusiastic and engaging people to make our players' days, every day As a Buzz Bingo Chat Star, you will be responsible for keeping the chat in out Bingo rooms, fun, exciting and safe for our players Our Chat Stars are the face of Buzz Bingo, so knowledge of how our games work, GDPR and Responsible Gambling is preferred however not crucial as training will be provided. This role is all about doing things to make our players and team really feel like part of our community, and that we’re all in it together

You will have personal charm and a flare for entertaining, that will shine into our online bingo rooms making our customers' days fun and exciting You must be able to remain calm and composed, remain patient, impartial and be able to multitask.

We're looking for friendly, enthusiastic and engaging people to make our players' days, every day As a Buzz Bingo Chat Star, you will be responsible for keeping the chat in out Bingo rooms, fun, exciting and safe for our players Our Chat Stars are the face of Buzz Bingo, so knowledge of how our games work, GDPR and Responsible Gambling is preferred however not crucial as training will be provided. This role is all about doing things to make our players and team really feel like part of our community, and that we’re all in it together

This role is all about doing things to make our players and team really feel like part of our community; that we’re all in it together

**Duties & responsibilities**:

- Deliver and execute the chat stars strategy and goals for Buzz Bingo
- Ensure that chatting & responding to our players questions are within a timely manner
- Deliver and execute games, activities and quizzes that will drive participation of players in line with the Chat stars strategy that will engage all existing and new customers
- Work alongside the Chat Star Supervisors and Manager to support with first class entertainment in live bingo hosting
- Ensure our customers are treated fairly and all customers receive excellent service in accordance with company procedures
- Ensure that Chat etiquette Is managed effectively within our bingo rooms
- Ensure that the Chat Ban process is managed in line with company processes
- Maintain responsibility for identifying Responsible Gambling triggers
- Manage Customer expectations by assisting with basic Customer queries
- Monitor and review chat bonuses in line with audit processes
- Ad hoc queries as required by the line manager
- Deliver company KPIs and targets

**Your skills & experience**:

- Experience of using an online Live Chat/Bingo Room chat is preferred but not essential
- Ambitious personal drive, pragmatic with the ability to think objectively and demonstrate sound judgement
- Strong written and verbal communication skills are a must as you will need to ensure you are always clear and polite
- Analytical and investigative mindset with good attention to detail
- Good organisational skills
- Ability to build effective relationships between members of the Chat Stars Team
- Strong ability to approach difficult conversations with respect and composure when needed
- Ability to work both as part of a team and individually
- Understanding of GDPR principles
- Good understanding of Microsoft Word and Excel

Our Chat Stars earn a competitive salary, great company benefits and will be joining a passionate, dynamic team. If you have the skills and experience we are looking for then APPLY TODAY, we'd love to hear from you