Admin Care Co-ordinator

3 days ago


Colchester, United Kingdom Provide CIC Full time

The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers' needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The CCC team also manages the needs of customers by maintaining standardised processes across all services. This includes:

- Managing the booking, cancellation and re-scheduling of appointments for Provide services
- Managing referrals into Provide services.
- Ensuring that the 'Referral to Treatment' procedure is adhered to ensuring a seamless flow of information between Provide services and customers.
- Providing advice and signposting customers to other appropriate services that may help them.


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