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Customer Relations Administrator

2 weeks ago

Wakefield, United Kingdom DB Arriva Full time

**Do you value excellent customer service? Are you looking to start your career in the rail industry?**

If so, we have an exciting opportunity to join the Grand Central team as a Customer Relations Administrator at their offices in Wakefield or Sunderland. This position available is on a fixed term contract for a 3 month period.

We offer a salary of £19,838.00 per annum and additional benefits which include:

- Pension Scheme
- Unlimited Free Travel for you and your immediate family on all Grand Central services. In addition, we currently offer concessionary travel on other Arriva Trains UK franchises.
- Employee Assistance Programme
- Access to the entire Headspace library - your personal guide to mindfulness, sleep, focus, movement and more.

**What will I be doing as a Customer Relations Administrator?**
- Investigating and resolving customer complaints and enquiries using the Rail industry systems
- Maintaining effective relationships with Grand Central departments and other Train Operating Companies
- Respond to written customer correspondence in a timely manner
- Ensure customer details are accurately recorded on the system
- Collate customer feedback to identify areas for improvement on the customer end to end journey
- Identify potential process improvements and collaborate with the Customer Relations Manager

**What will I need to be successful as a Customer Relations Consultant?**
- Excellent communication skills
- Strong organisation and planning skills
- Excellent customer service skills; telephone and written correspondence
- Competent in handling difficult situations in a calm manner
- Strong teamworking ethos

**About Us**:
Like many commercial businesses, Grand Central has seen its challenges over the past 2 years. Although we are small in size, we are resilient. Thanks to our dedicated Team and loyal customers, we are preparing ourselves for a better future.

Grand Central is an open-access train operator linking the Northeast and West Yorkshire with London. We are part of Arriva, who have a large and diverse portfolio of train and bus operating companies in the UK and Europe.

We are a unique and distinctive train company, and we are proud of our history, putting our customers at the heart of what we do.

True to our values, we have a real Belief in Better as we look forward to moving into a new post pandemic era. In preparing for that we are recruiting for Customer Relation Consultants to be placed in a talent pool for positions in the future, and we would love for you to be part of it