Receptionist

**The Copthorne Hotel Aberdeen **is seeking an experienced **Receptionist **to provide a warm welcome, helpful and efficient service to guests
- _Are you an experienced Hotel Receptionist?_
- _Are you an excellent service provider?_
- _Are you looking for an exciting new challenge?_
- If so, this could be an ideal opportunity for you_

**As Receptionist your key responsibilities include**:

- Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with at all times
- Being knowledgeable to promote the hotel and its facilities to guests, while dealing with guest queries/complaints promptly, referring to the Duty Manager, where appropriate
- Providing accurate shift handovers ensuring all items requiring attention are detailed in handover diary and the shift checklist is completed to required standard
- Carry out float checks and handle all cash transactions accurately throughout the shift including the issue/use of safety deposit boxes
- Being aware of special promotions operating in the hotel, ensuring they offered to maximise occupancy/revenue
- Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service including being aware of specific daily functions/events, in order to deal with enquiries efficiently and effectively
- To be fully aware of and understand Fire, Bomb, Health and Safety and emergency procedures.

**What we are looking for**:

- Previous experience in a quality hotel
- Excellent communications skills
- The ability to work well under pressure with a positive, ‘can do’ attitude
- Excellent customer service skills
- Experience of using a Front Office Management system, e.g., Opera
- Ability to work on a rota basis, including weekend work. Typical shifts are 07:00-15:30 or 15:00-23:30, as the business requires

**About the Hotel**

The Copthorne Hotel Aberdeen, is a beautifully maintained historic building situated in the heart of Aberdeen’s West End and provides convenient access to surrounding areas. The hotel offers 87 bedrooms, all with modern amenities.

The Grain Store Bistro & Bar offers a warm and friendly atmosphere with something for everyone from our delicious menu, lighter meals are available in the bar area. Our Aberdon Function Suite, with private bar is ideal for conferences, exhibitions, private events and weddings.

**About the Group**

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

**For you**

We offer a benefits package including:

- Cash Health Plan cover option
- Career development pathways and regular salary reviews
- Employee Discounted Accommodation and F&B discounts worldwide
- Life Assurance, where applicable
- Apprenticeship/Placement/Training opportunities
- Meals Provided on Duty
- Social Events, Wellbeing and Team Activities
- Uniform
- Length of Service related holiday scheme
- Recommend a Friend Scheme, where eligible

and many more

We are an equal opportunities employer.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

**To apply**

Please forward your CV outlining your suitability for this role.

Work Location: In person