Customer Experience Specialist

2 weeks ago


Newtownabbey, United Kingdom MH Motors Ltd Full time

**Job Summary**
We are seeking a dedicated and enthusiastic Customer Experience Specialist to join our team. In this role, you will be the first point of contact for our customers, providing exceptional customer support and ensuring a positive experience along the sales process.

**Responsibilities**
- Provide outstanding customer service to customers when dealing with their enquiries and questions.
- Handle inbound and outbound calls to assist customers.
- Assist our sales team stepping in when required to help with vehicle handovers, vehicle test drives and general customer questions.
- Complete some vehicle photography and upload to our advertising platforms.
- Data input into our CRM system.

**Experience**
- Proven experience in customer service.
- General car knowledge will be desirable.
- Confident and capable to speak with customers and build rapport.
- Previous sales experience will be desirable.
- Ability to work effectively both independently and as part of a team in a fast-paced environment. Must be able to multi task.

Part time - working days Thursday, Friday and alternating Saturdays

**Job Type**: Part-time

Pay: £16,000.00-£18,500.00 per year

Expected hours: 24 per week

**Experience**:

- Customer service: 5 years (preferred)

Work Location: In person



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