Mortgage Support Officer

2 weeks ago


Douglas, United Kingdom RBS International Full time

Specialist Advice, Customer

Mortgage Support Officer
- Douglas-IOM, Isle of Man- Permanent- Full Time#R-00235433

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
- This role is based in the Isle of Man and as such all normal working days must be carried out in the Isle of Man.

Job description

Join us as a Mortgage Support Officer
- Take on a new role in an exciting and dynamic team, offering vital support to clients with mortgage needs
- Provide support to the Mortgage Managers to ensure we deliver outstanding customer service by keeping the customers needs at the forefront and exceeding the customers expectations through quality service.
- We’ll look to you to deliver high standards for each customer interaction, with proactive organisation and accurate records and file management
- This is an opportunity for you to develop your knowledge of mortgages and financial markets, in an environment where we take a real investment in your career progression

What you'll do

You’ll be directly supporting our mortgage specialists. With excellent attention to detail, you’ll make sure that all reports, documentation and systems recording is technically accurate, compliant and provides the right outcomes for our client.

Day-to-day, you’ll be:

- Responsible for full customer engagement to efficiently manage the new business and existing business book and ensure customer needs are met.
- Providing support to the Mortgage Managers.
- Reviewing Customer Due Diligence for sign off by our New Account Sanctioners and managing the mortgage to drawdown.
- Instructing Mortgage Offers and sending to solicitors / brokers / clients.
- Maintaining adherence to all internal & external; regulatory, operational, compliance, credit and key control systems and procedures are implemented

The skills you'll need

We’re looking for someone with experience in a banking or financial services environment and a broad knowledge of products and services. You’ll also have the ability to work with high levels of attention to detail, alongside excellent problem solving and communication skills.

We’ll also expect you to have:

- A track record of meeting quality assurance, service and risk targets in a regulated environment
- The ability to maintain high levels of knowledge of relevant internal processes and procedures
- A strong background in customer service
- Good Microsoft Office and other technical systems skills



  • Douglas, United Kingdom RBS International Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the Isle of Man and as such all normal working days must be carried out in the Isle of Man. Join us as a Mortgage Support Officer - Take on a new role in an...


  • Douglas, United Kingdom NatWest Full time

    Join us as a Mortgage Specialist Assistant - Take on a new role in an exciting and dynamic team, offering vital support to clients with mortgage needs - We’ll look to you to deliver high standards for each case you own, with proactive organisation and accurate records and file management - This is an opportunity for you to develop your knowledge of...


  • Douglas, United Kingdom NatWest Full time

    Join us as a Mortgage Support Officer - Take on a new role in an exciting and dynamic team, offering vital support to clients with mortgage needs - Provide support to the Mortgage Managers to ensure we deliver outstanding customer service by keeping the customers needs at the forefront and exceeding the customers expectations through quality service - This...


  • Douglas, United Kingdom NatWest Group Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the Isle of Man and as such all normal working days must be carried out in the Isle of Man. **Job description**: Join us as a Mortgage Support Officer - Take on a new role in...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role** Are you ready to make an impact in an Executive Office Role? We are looking for a proactive and organised individual to join our Executive Office Team. In this role, you'll support planning appeals administration, including preparing files, handling correspondence, and liaising with stakeholders. You’ll also help ensure compliance with...


  • Douglas, United Kingdom Securitas UK Full time

    **Company Description** Licenced Security Officer **Join the Global Leader in Security Services - Securitas** Securitas, a renowned global leader in security services, is dedicated to safeguarding a diverse array of clients worldwide, ranging from banks and retail chains to leisure venues and corporate offices. As one of the largest security service...


  • Douglas, United Kingdom NatWest Full time

    Join us as a Customer Service & Operations Unit Leader in Lending Operations - This is an opportunity to make a positive impact to our customers and colleagues - You’ll be leading and motivating a team in Lending Operations to deliver successful customer and business outcomes - Along with developing your existing people management skills, you’ll be well...


  • Douglas, United Kingdom NatWest Group Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the Isle of Man and as such all normal working days must be carried out in the Isle of Man. **Job description**: Join us as a Customer Service & Operations Unit Leader in...

  • Safeguarding Officer

    2 weeks ago


    Douglas, United Kingdom Manx Care Full time

    About the role Are you passionate about providing high quality services to vulnerable adults? We’re looking for a Safeguarding Officer to join our small Adult Safeguarding Team. You will provide a rapid response to Adult Safeguarding referrals, undertake risk assessments and risk analysis, and create and implement Adult Safeguarding Protection Plans,...


  • Douglas, United Kingdom isle of man government Full time

    **About the role and our team** Join our team as a Corporate Services Support Officer for the Department of Environment, Food & Agriculture! We’re looking for an enthusiastic, well organised and customer-focussed individual to join our Corporate Services Team, based in the modern and friendly surroundings of ‘Thie Slieau Whallian’, St Johns. This...