Contract Manager

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

AM Services Group, part of our FM business delivers Facilities Management to Retail Schemes, Manufacturing plants and Tenanted offices.We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellentcustomer care.

**The Role - Contract Manager - Facilities Management**

Pinnacle Group are looking for a Contract Manager to deliver Facilities Management expertise within a challenging environment and demonstrating the ability to work individually as well as managing and supporting the relevant Account Managers and key stakeholder’sbusiness operations strategy.

To oversee the management and service delivery of the onsite facilities contracts and other services provided by us to our client in an efficient, well organised and innovative manner, whilst maintaining well organised, accurate and up to date records ofbusiness activity, ensuring tight financial controls and SLA’s are met. The job holder will be responsible for people management and the associated areas and will be the first point of contact with regard to all client queries.The Contract Manager willdeputise as main point of contact for our teams and clients stakeholders in the absence of the Area manager.

**Duties/Key Responsibilities**
- You will support the company brand; The Company Vision and Values internally and externally, promoting through our social media and networking channels, sharing employee and customer feedback with the senior management team,
- First point of contact for our clients and site teams, working with them, our stakeholders and colleagues to build and continue excellent and valuable relationships ensuring the efficiency and consistent running of the operational services provided.
- Provide support to the operational direction of the contract to ensure the provision of a first-class service delivery, liaising with clients to achieve contract retention.
- Produce accurate records and data in relation to site specific information driven through KPI’s.
- Complete administrative tasks such as AI’s, RA’s rotas, payroll, stock take and orders, to maintain maximum automation and efficiency to reduce outstanding monies.
- Produce weekly reports and provide clear information upon regular request to the Account Manager in relation to site specific information.
- Responsible for the management of ‘labour’ both practically and administratively.
- Direct line manager to onsite supervisors/team members, ensuring an accurate, effective and consistent approach to people management in areas such as sickness and attendance, recruitment, performance and conduct, ensuring company policies, procedures andprocesses are adhered to at all times.
- Oversee the implementation and compliance of successful on-site inductions and training ensuring associated training records are maintained, ensuring service levels and cleaning standards are met at all times.
- Work closely with the Area Manager and HR team in relation to people management, following process at all times, ensuring policy and process is followed at all times in areas such as sickness and attendance, recruitment, performance, conduct and engagementensuring company policies, procedures and processes are adhered to at all times
- You will take an ‘everyone matters approach’ to Health and Safety, using your knowledge, skills and resources to ensure risks are controlled in compliance with company Health and Safety processes and procedures and best practices.
- You will take and ‘everyone matters’ approach to the companies accreditations including ISO 45001, 14001,9001 and be aware of our requirements in accordance with these standards.

**Skills Required**:

- Facilities Management experience
- Experience of Financial Management
- Experience of Commercial Management
- Health & Safety qualification
- Competent using a wide range of Microsoft Office packages particularly Excel, Word, PowerPoint, Teams and Outlook.
- Excellent communication skills (listening, written and oral) with an excellent standard of numeracy and literacy.
- Strong motivator. Supportive and collaborative, with a proactive “Can Do” approach.
- Excellent Interpersonal skills, diplomacy and tact
- Ability to liaise confidently and professionally at all levels
- Excellent organisational skills, can prioritise conflicting tasks and have a good attention to detail.
- Ability to lead, manage and develop teams across multiple contracts
- Adapts to a changing environment, can implement change, can work at speed, producing consistent and high-quality results.
- Ability to think strategically and identify growth opportunities
- Full Driving licence