Head of Operations

Head of Operations plays a crucial role in managing and enhancing operational capabilities. This role demands a visionary leader with a deep understanding of fire and electrical safety, a proven track record in operations management, and the ability to drive excellence in project execution.

**Key Responsibilities**:
**Operational Leadership**:

- Lead and inspire a skilled operations team, fostering a culture of safety, quality, and innovation.
- Oversee the planning and execution of projects related to fire detection and electrical systems.
- Ensure the efficient coordination of installation, maintenance, and service activities.

**Strategic Planning**:

- Collaborate with the executive team to develop and implement strategic plans that align with business objectives and market trends.
- Stay abreast of advancements in fire detection and electrical technologies, providing strategic insights for future business development.

**Quality Assurance and Compliance**:

- Implement and maintain stringent quality control processes to ensure the reliability and effectiveness of our fire safety solutions.
- Ensure compliance with industry standards, regulations, and safety protocols.

**Financial Management**:

- Manage the operational budget, identifying opportunities for cost efficiency without compromising safety or quality.
- Monitor financial metrics to assess the financial health of operational activities.

**Project Management**:

- Oversee the successful execution of fire detection and suppression projects, ensuring timely delivery and customer satisfaction leading the design and project managers and subcontractors.
- Collaborate with cross-functional teams to streamline project workflows and improve overall project management processes.

**Strategic Planning**:

- Develop and implement operational strategies aligned with the company's goals and objectives.
- Collaborate with the executive team to drive success.
- Use a pro-active approach towards improvement, growth, resourcing and commercial understanding for all staff, whilst demonstrating a Lead by Example attitude to staff.
- Attend Senior Management Meetings to present new and forward-thinking strategies for the development of the business.

**Team Leadership**:

- Build and lead a high-performing operations team. Provide guidance, mentoring, and support to team members, fostering a culture of accountability and continuous improvement.
- Manage individual and team performance through reviews and appraisals.

**Process Improvement**:

- Continuously evaluate and improve internal processes to enhance efficiency, quality and productivity

**Resource Management**:

- Oversee resource allocation, including budget management. Ensure resources are utilised effectively to achieve operational goals.
- Implement efficiency measures and maximise the financial return for the company.
- Ensure that the day-to-day operations of the Engineering service team, Senior Engineers are managed in a commercially efficient manner.

**Quality**:

- Implement and monitor quality control procedures to maintain high standards of product or service delivery. Take corrective actions as necessary to address quality issues.

**Compliance**:

- Update maintain service processes under the companies ISO procedures. Ensure that all current legislation is adhered to strictly, including but not limited to Waste Management, Industry legislation, LPS 1014 and NIC/EIC Accreditation & Certification, Health & Safety, GDPR etc.
- Ensure that the department regularly provides audits of sites, engineering quality and successful job completion.

**Data Analysis**:

- Use data-driven insights to make informed decisions, track KPIs, and identify areas for improvement. Assist with client visits when required, and prepare reports, in requested format.

**Qualifications and Experience**:

- 18th Edition Electrical qualification and experience in leading a team in this field.
- Extensive experience (10+ years) in operations management ideally within the Electrical / Fire Detection industry.
- Familiarity with industry regulations, standards, and certifications.
- Good level of computer literacy (Excel / Word / Outlook etc)
- Excellent level of numeracy and literacy
- Excellent interpersonal skills, to include telephone manner etc.
- Excellent Leader, Mentor and the ability to Motivate a team.
- Excellent organisational skills, you will be required to manage a varied and diverse number of items, simultaneously.
- Ability to manage difficult staff situations, handle disciplinary matters and see to conclusion in a timely manner with accurate reporting.
- Demonstrates a logical and organised approach to problem solving.
- Customer focused attitude to ensure a high level of customer service delivery by all.