Trainee Energy Advisor

7 days ago

Bristol, United Kingdom Centre for Sustainable Energy Full time

**Job Title**: Trainee Energy Advisor

**Location**: Bristol

**Salary**: £20,986

**Job Type**:Full time, Permanent

The Centre for Sustainable Energy (CSE) is a Bristol-based national charity that supports people and organisations across the UK to tackle the climate emergency and end the suffering caused by cold homes. We do this by sharing our knowledge, practical experienceand policy insights.

**The Role**

You will be responsible for the day to day updating of our systems such as your CSE timesheets and our client database.

A Trainee Energy Advisor will be based in the CSE office but following the six-month probation period may be asked to contribute to delivery of successful outreach events at various locations around Bristol, Somerset and Wiltshire.

Following probation, you may have opportunities to deliver advice face to face at home visits depending on need.

**Responsibilities include**
- To work on the advice line and other telephone advice projects making and receiving calls from people who may need help with energy related issues.
- To record client details and use own knowledge to assess help and support needed.
- To refer clients onto other support organisations in their area as appropriate.
- To identify energy improvements that can be made to clients' properties and refer to installers who can fit them.
- Minimum Maths and English GCSE or equivalent.
- Experience of giving advice, customer service or helping others in some capacity.
- Ability to respond to clients in a respectful and engaging manner.
- Ability to communicate effectively with people verbally and in writing.

**Benefits**
- 33 days paid holiday per year including 8 bank holidays.
- Generous ethical company pension scheme (8% from employer, 6% from employee) to which the post-holder will be automatically enrolled
- Salary sacrifice childcare vouchers
- Subsidised bike purchase arrangements through the cycle to work scheme
- Training and study time is given to complete the NEA City & Guilds 6176 in Energy Awareness.

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