Planning Support Officer

**Salary**:£24,496 to £26,845
**Working Arrangements**: Full Time
**Hours of Work**:37 hours per week - 8.00am to 4.00pm incorporating a 5.00pm finish on a rota basis
**Status of Employment**:Permanent

This post closes at 11.59 pm on the date specified.

Berneslai Homes is a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Council. You’ll be joining us at a really exciting time as we’re on an ambitious transformation journey and we’ve developed a number of new positions to make sure we have the right resources and people to fulfil our vision**:_Creating great homes and communities with t_**_he people of Barnsley._**

Our ‘3 Cs’ values are at the heart of all we do here - we promise to always put the **Customer first**, have a **Can do **attitude to make change happen, and stay **Curious** to make sure we get things right. Working for us offers you a chance to embrace our values and play a real part in improving homes and communities throughout Barnsley.

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**The Planning Support Officer role**:
We have an exciting opportunity for a Planning Support Officer to join our Service Control Unit us on a fixed term basis. As part of this varied role, you'll schedule and dispatch work electronically so that our Construction staffing resource is used as efficiently as possible, ensuring that that the Service Control Unit are providing an efficient, economic, and high-quality service to all clients.

Your role is to ensure that all works involving Building Safety are correctly prioritised, planned and monitored so that compliance remains at 100%. You'll also will work closely with the Planning Manager on continuous improvement throughout Construction Services while providing customer excellence in all aspects of the delivery of the service.

**Key duties and responsibilities of our Planning Support Officer**:

- Electronically schedule work to Operatives, liaise with Operational Managers and Operatives to reschedule work in an efficient manner
- Contribute to the development & implementation of new & innovative ways of working in all aspects of Construction Services with the objective of increasing effectiveness, efficiency & eliminating waste
- Ensure that all works of a compliance and health and safety nature are scheduled, prioritised, and tracked
- Respond to calls and enquiries directly from customers and partners; analyse information and liaise with staff members to resolve queries and signpost where relevant
- Administer the scheduling and re-scheduling of cyclical orders including sending communications to customers
- Liaise with the Contact Centre and other Colleagues to ensure emergency repairs are completed within timescales

**What we’re looking for in our Planning Support Officer**:

- 4 GCSE’s (Grade A - C) or equivalent qualification and / or extensive experience in a similar role
- Experience of working in a Repairs Service / Planning environment
- Experience of working within a customer focussed service delivery organisation
- Ability to organise and prioritise workload
- Commitment to the delivery of excellent customer service
- Ability to travel as necessary and work agilely to meet the needs of the post
- Ability to work flexible/unsocial hours to meet the needs of the service
- Ability to communicate well both verbally and in writing to engage with colleagues and customers

**What you might be asking is, why work for us?**

We are proud to be an IIP Gold Accredited Organisation and we put our people first By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities

**Key Dates**

**Further Information**

For an informal discussion about this role, please contact Leanne Tasker, Planning Manager on 07786 525152.

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CVs will not be accepted.