Site Administrator

Job Introduction
** Site Administrator - bravoauto Burton**
- (part time with flexible hours but preferably 4 hours per day Mon - Fri)_

Accountable for delivering a high level of administration efficiency and accuracy, assisting the site and the site accountant with their administration activities. The role requires a professional outlook as the roles purpose means that you are generally the key point of contact for the colleagues on the site, whilst operating in a customer facing environment.

Main Responsibilities
- Ensure the site achieves high standards of administration accuracy. Completing compliance, stock and Idealfile system checks to ensure standards are achieved.
- Undertakes all site related orders, ensuring internal compliance with the purchase order and general ordering procedures.
- Assist the sales team with customer based sales administration including the scanning of vehicle documents such as V5, service history etc.
- Help the retailer to achieve industry-leading standards of process efficiency and cost control. Utilise feedback
- Ensure relevant compliance is in accordance with company and industry policies and guidelines
- Customer Focus
- Naturally interacts with customers professionally, adhere to standards and create a friendly ambience
- Listens effectively, communicate clearly with customers in a blended environment
- A promoter to the importance of quality by using Inchcape’s customer journey every time
- Uses every contact with a customer to build sustainable relationships, ensuring they are a fan
- Always answers the phone in a timely manner ensuring standards are met every time
- Operational Focus
- Can manage stock allocation resource effectively and inform management on gaps
- Ensures compliance with relevant guidelines and policies adhered to
- Ability to use all technical systems efficiently and competently
- Comfortable in giving and taking constructive operational feedback
- Business Focus
- Proven ability to work with other areas of the business to improve Retailer profit and customer care
- Is aware of your impact on the wider business in site
- Be an advocate for the bravoauto brand
- People Focus
- Will collaborate with your Colleagues to create a high performing working relationship
- Be calm, organised and a good communicator with internal and external customers
- Be presentable, approachable and a good all round communicator
- Revenue Focus
- Be part of an environment in which you can thrive alongside your team to generate revenue
- Ensures all administration and communication are completed in a timely and accurate manner
- Naturally maintains a professional retail image as the face of the business which is a silent revenue driver

**Package Description**
- **Vehicle purchase discounts** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less
- **A pension that pays** - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
- **Save as you earn plan **- reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price
- **Life Assurance** - we give you the peace of mind when you need it most
- **Employee Discounts with The Showroom** - make your salary go further with the discounts and cashback offers available at over 1000 retailers
- **Cycle to work scheme **- get a new bike, equipment or both
- **Employee Assistance Programme **- We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year
- **Holiday allowance rising with length of service **- We reward long service with extra holiday
- **Great career development **- Receive industry leading training from the brand you represent whilst you develop your skills with the Inchcape training team
- **And much more.**

About The Company
Inchcape is a leading independent global automotive distributor and retailer. We are present in 36 national markets and operate as a key strategic partner to the world’s foremost premium and luxury car brands for whom we provide an effective, well-financed and customer centered route to market for vehicles and parts.

Inchcape, which is listed on the London Stock Exchange, employs 15,000 people worldwide and recorded sales of £6.8 billion in its last financial year.
We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

We operate across every link of the post-factory automotive value chain for our OEM partners, providing a highly efficient, customer-focused route to