Operations Officer Edi

2 weeks ago

Edinburgh, United Kingdom Signature Aviation Full time

**Customer Operations Officer - VIP Aviation**:
**Edinburgh**:
**Salary: £23,500**:
**_Are you looking for an opportunity that's a bit special and different?_** Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers?

If you are professional and courteous, with the ability to provide a world class service we'd love to hear from you. Aviation & travel experience would be advantageous, but not essential.

**Role Info**:
Operations Officer - Customer Service / Flight Support - VIP Aviation

Edinburgh Airport

Competitive Salary & Benefits Package

Permanent - Full time

**Who we are**:
We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional servicewe don't just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refuelling and ground handling, to the owners and operators of private, business, military and commercial aircraft.

We are a FTSE 250 listed business with market capitalization of c£3bn operating from more than 400 individual locations across North America, UK, Mainland Europe and Asia.

We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

**What you'll be doing**:
As Operations Officer you will help coordinate the smooth running of our Edinburgh Airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients' aircraft at the airport.

You will be the face of the business providing world class service to our customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers' aircraft.

As you might expect a longer list of duties is in the HR file, but we can discuss this at interview stage, along with salary, benefits and everything else about this brilliant role.

**About You**:

- First and foremost - you know what an excellent customer experience looks like and you know how to deliver this
- Flexible - this is a multi-faceted role where you could be pouring drinks to approving an aircraft for boarding - No room for egos here
- Willingness to learn new skills, with full training provided both in the office and outdoors on the ‘ramp' with aircraft
- Ability to work accurately under pressure in an operational environment
- Excellent interpersonal skills
- Valid and clean driving licence
- IT Literate and proficiency in using Microsoft Office programmes - Word, Excel, PowerPoint etc.
- You will be organised with a strong attention to detail
- Additional languages would be an advantage
- Previous experience with aviation, travel, luxury retail or hospitality would be advantageous

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