Housing & Neighbourhood Officer

4 days ago

Brixton, United Kingdom The Guinness Partnership Full time

**Neighbourhood Officers** across the region. This is a field-based role, and you will be required to travel around your patch, which will be in Brixton. This is a full time, permanent opportunity.As a Housing & Neighbourhood Officer, you will provide a friendly housing management service to your customers. Reporting to the Customer Liaison Manager, you will be part of a dedicated team of Housing & Neighbourhood Officers across London

You will be the face of Guinness, and your key responsibility is to provide an accessible face-to-face service to both homeowners and rental customers. You will work in a mobile way, out in the area meeting customers. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers.

**What we’re looking for**

We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You’ll not only be an experienced housing professional, but you will also have great customer service skills and a willingness to go the extra mile to get the job done.

**You will also be able to demonstrate**:

- Excellent customer service delivery, demonstrating good communication and relationship building skills.
- The ability to plan and work effectively without high levels of supervision.
- Ability to work ‘on the go’ using mobile technology.
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Experience of working in a climate of legislative and organisational change.
- Proven problem-solving and decision-making skills.
- Resilience and able to deal with challenging situations and deliver sustainable outcomes.
- Experience of analysing data and drawing conclusions.

**In return for your hard work, we offer**:

- Competitive salary**:

- £41,004 per annum**:

- Healthcare Cash Back Plan
- Performance Pay and Corporate Award
- Competitive Pension Scheme (up to 9% on a matched basis) & Life assurance
- Employee Assistance Portal
- Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other retailers & leisure activities.
- The advertised salary includes a £4000 Local Job Supplement

To find out more about the role and the essential requirements for the role, please review the role profile.

INDTGP

TJTGP
- Job Identification
- 11709
- Job Category
- Housing and Customer Services
- Posting Date
- 02/05/2025, 11:11 AM
- 02/16/2025, 05:59 PM
- Locations
- Brixton, Greater London, United Kingdom
- Assignment Category
- Full-Time
- Salary
- £41,004 per annum
- Recruitment Advisor

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