Owners Services

Solway is part of the Cove UK family, a coastal holiday park in Cumbria, with one of the UK's most beautiful National Parks right on its doorstep, the Lake District.
We are a passionate, customer-centric business and our goal is to consistently deliver hospitality with excellence, as well as creating a safe, friendly and innovative environment for our guests to enjoy and employees to work in.
**Key Responsibilities**:

- Role model the company values and behaviours at all times: Hospitality, Passion, Trustworthiness, Excellence, Stewardship, Kindness
- Provide information regarding accounts and job updates
- Greet and welcome guests in a friendly and professional manner
- Answer phone calls, take messages, and redirect calls as required
- Provide accurate information to callers and guests regarding our services and products
- Perform clerical duties such as typing, filing, photocopying, scanning, and data entry
- Maintain office supplies inventory by checking stock levels and placing orders when needed
- Assist with scheduling appointments and managing calendars
- Assist with basic bookkeeping tasks using industry specific software
- Maintain a clean and organized reception area
- Communicate to Owners via Social media platforms
- Assist in organising and attending events

**Experience/Skills Required**:

- Previous experience in a guest facing receptionist and administrative role is preferred
- Proficient computer skills, including knowledge of Microsoft Office Suite (Word, Excel, Outlook),
- Familiarity with RMS and Elite Dynamics or similar software is a plus, but not essential
- Excellent phone etiquette and strong verbal communication skills
- Strong organizational skills with the ability to multitask effectively
- Attention to detail and accuracy in data entry and record keeping

**Team benefits**:

- Career progression
- Employee assistance programme
- Team recognition programme
- 25% off food & drink while on all Cove UK parks
- Generous team discount on Holidays to Cove UK parks
- Free use of swimming pools and gyms on all Cove UK parks
- Long service awards and value recognition
- Company events and incentives
- Refer a friend scheme
- Sales referral scheme
- Fabulous location