Allocations Officer

2 weeks ago


Harrow, United Kingdom Pertemps Harrow Full time

Job Title: Allocations Support Officer
Location: Harrow Council (hybrid working)
Employer: Pertemps Recruitment Partnership for Harrow Council
Contract Type: Temporary ongoing
Hours of Work: Monday to Friday, 09:00 to 17:00
**Overview of Allocations Support Officer**
Pertemps have an exciting opportunity within Harrow Council for a self-driven and motivated Allocations Support Officer to join an expanding team.
The role of the Allocations Support Officer has a competitive pay rate of £13.02 per hour. Other benefits include excellent training and support for career development and 21 days of holiday (excluding Bank Holidays).
**The Main Purpose of Allocations Support Officer**:

- To contribute to the provision of professional service to all Housing Needs clients and to achieve the agreed aims and objectives of the department.
- To work as a member of the team by carrying out a range of administrative duties, including responding to general enquiries from clients and third parties and reception duties.
- To ensure that the services provided meet customer needs and are in line with annually reviewed standards and targets
- To confirm bookings and arrange to check times and collection of keys promptly.
- To allocate emergency accommodation based on the applicant’s needs.

**About you, the successful will have**:

- Experience in dealing day-to-day with the public by telephone and face to face, in a customer-orientated environment.
- Experience of working in an office with multiple and varied duties
- Experience in inputting and retrieving data from a computer system.
- Some experience of having worked or volunteered either in the public sector, or for a social housing provider such as a housing association, housing cooperative or voluntary agency, or other related welfare-type work.
- Able to use IT systems and keep accurate records (in Microsoft Office and other systems Effective numeracy skills include the ability to compile and understand statistics and financial information, maintain monitoring systems and present data
- Able to write clear, accurate and concise letters and file notes
- Able to explain housing policies to clients and handle stressful situations with tact and sensitivity and in a calm and confident manner

About Us
For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one ofthe Best 100 Companies to work for 14 years. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited ‘investor in people’ which is reflected across our businessin the length of service and career progression of our employees.
Harrow Council is the 12th largest London borough and one of the UK's most culturally diverse local authorities, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone stationthere are excellent transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.


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