Customer Service Advisor
1 week ago
Are you a Customer-focussed individual with a passion for delivering fantastic service?
Looking to grow and develop your career with an employer invested in you?
OA are recruiting for a **Customer Service Advisor** to join our clients Procurement Department based in Welwyn Garden City.
**What’s in it for you?**
- £24,000 basic salary
- Company bonus
- Hybrid working - 2 days office based
- Company pension scheme
- Employee discounts & savings
**What you’ll get up to**:
- Handling Customer Service queries, liaising with customers to resolve any issues
- Communicating with suppliers
- Building strong relationships with suppliers and internal customers
- Inputting data for analysis, including price comparisons using Excel and CRM
- Ensuring processes are correctly followed and data is managed on CRM
- Preparing contracts for customers
- Confirming contracts are implemented, and handling any objections that may arise
**What we need from you**:
- Outstanding customer service skills
- Strong Numerical skills - you will be working in a data and figure driven environment
- Strong IT Skills, including basic levels of Excel
- Good attention to detail
- Self-motivated, and able to work well in a team
- Able to plan and prioritise workload
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