Polestar - Vehicle Processor

OTE: GBP £27,000.00/Yr. Overview:
**Location - Stockport Volvo**

**Salary - £25,000 - £27,000 per annum**

**Hours - Monday - Friday. 8am-5pm, no weekends.**

**The Opportunity**

Polestar is blazing a new trail, dedicating ourselves to the development and refinement of electric vehicle performance. We are currently looking for a structured and organized Pre owned vehicle processor colleague to strengthen our Quality team. We are looking for a person with competence in at least one of the following areas.

**Qualifications**:

- Strong attention to detail and organizational skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Knowledge of vehicle makes, models, and specifications is a plus.
- Basic computer skills for data entry and processing vehicle information.
- Ability to work independently and as part of a team.
- A valid driver's license with a clean driving record.
- Previous experience in a similar role or within the automotive industry is an asset but not required.

This position will be based in The Polestar Manchester space with the physical location being at Stockport Volvo.

**The Responsibilities**

In this role you will be the main person responsible for coordinating and executing product certification for our preowned market.

Your responsibilities will be:

- Inspect incoming pre-owned vehicles for any damage or maintenance needs.
- Accurately record vehicle condition, including mileage, VIN numbers, and any repair needs.
- Organize and maintain vehicle documentation, ensuring all necessary paperwork is completed for resale.
- Coordinate with sales and service departments to ensure timely processing of vehicles.
- Photograph vehicles for online listings and promotional materials.
- Assist in organizing the lot.
- Maintain a clean and organized workspace in compliance with dealership standards.
- Issue Resolution: Analyse and resolve customer complaints effectively and efficiently, ensuring timely follow-up and closure.
- Product Knowledge: Maintain a deep understanding of our products and services to offer accurate information and support to customers.
- Feedback Collection: Gather customer feedback and insights to identify areas for improvement and communicate findings to management

You have excellent skills when it comes to documentation, planning, structure and attention to detail. You are a strong communicator as well as empathic, trustworthy and you are good at creating strong relationships. You are energized by working in a creative start-up environment, taking action where you see potential and creating structure where needed.

**People at Polestar**
We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand, determined to improve the society we live in.

**About us**

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
- For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.