Quality Control Officer

1 week ago

StokeonTrent, United Kingdom One Sure Insurance Full time

Due to business growth, we now have a vacancy in our Quality Control team to ensure that all staff are compliant not only to FCA and DPA standards but our own company standards as well.

This role offers the ability to work either Monday to Friday (9.00 - 17.30) or compressed hours working 4 days a week (8.00 - 18.25)

We are ideally looking for someone with the qualities below to work within the Quality Control Team in this technical and busy environment:

- The ability to provide feedback in a constructive way to help develop staff.
- Excellent communication skills both verbal and written
- An excellent knowledge of insurance principles and products
- Excellent people and rapport building skills
- The ability to display professionalism and resilience constantly
- The ability to identify trends
- The ability to self-motivate and manage your own workload
- Proficient in the Microsoft office suit
- Excellent attention to detail

**Your daily role will include but not be limited to**:

- Call checking employees on all insurance product types and providing detailed feedback on their calls/admin work.
- Auditing competency assessments to ensure consistency with our company policies and procedures.
- Ensuring that all staff members are performing to the best of their ability and are complying with company policies and procedures, FCA and DPA requirements.
- Providing constructive feedback to staff to ensure they are continually developing and are aware of areas of improvement.
- Ad hoc tasks as requested by the Quality Control Manager.

What’s in it for you?
- 28 days holiday inc Bank holidays increasing to 33 days with length of service
- Day off on your birthday
- Length of service bonus - after 2 years’ service in November £100 bonus per year
- Free car parking
- Company sick pay for 3 months
- HSF health plan
- Paid for CII (Chartered Insurance Institute) qualification
- Absence raffle each year
- Auto enrol pension
- Quarterly performance raffle
- On-going training and development
- Discounts and benefit package with Wider Wallet

**Job Types**: Full-time, Permanent

**Salary**: £19,950.00 per year

**Benefits**:

- Additional leave
- Casual dress
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Loyalty bonus

Ability to commute/relocate:

- Stoke-on-Trent, ST7 1LX: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: S/QCO100822

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