Branch Manager

2 weeks ago

Dumfries, United Kingdom LKQ Euro Car Parts Full time

Role Overview

The Branch Manager will maintain the highest standards, developing talent and maximising LKQ Euro Car Parts profits at every opportunity. This will include visiting trade customers on a regular basis, whether they are local or national accounts, aiming towin new business and cementing relationships with existing trade customers. The role will drive the branch to achieve a balanced performance along with delivering exceptional core standards. Responsible for ensuring colleagues are engaged and have the necessarytools and resources to deliver great customer service the role will report to the Regional Manager.

Part of the LKQ Euro Car Parts Group management team the Branch Manager will create, develop, and drive high branch performance and operational standards which link to the organisation’s strategy and plan, ultimately ensuring the customer promise is delivered.

Key Responsibilities

¦ Fully responsible for all sales, operations, resource and customer service within the branch. This includes line management responsibility for the branch team

¦ Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives

¦ Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance

¦ Delivering a minimum green balanced scorecard delivering the six company pillars on the road to success.

People

¦ Leading, coaching and developing teams to create the skills and capabilities needed both now and in the future

¦ Holding regular colleague reviews to strengthen colleague engagement and supporting development

¦ Creating a robust succession plan throughout the branch

¦ Ensuring branch recruitment is right first time, attracting future talent to the organisation

¦ Delivering a structured daily briefing to ensure all colleagues understand the key objectives and measures

¦ Acting as a key member of the LKQ Euro Car Parts management team by actively demonstrating the standards, behaviours and values to drive the 1 LKQ Europe programme.

Operations

¦ Achieving operational excellence by ensuring that branch is adhering to the branch standards

¦ Ensuring the branch is operationally efficient, and that correct controls and measures are in place to support stock management

¦ Leading an Operations team with a customer first attitude

¦ Ensuring both the branch and colleagues are focused to deliver a safety-first culture at all times

¦ Improving returns rates, credits and warranty processes enhancing customer experience and creating frictionless process

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