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Operations Support Assistant
2 weeks ago
**ABOUT US**
Somek & Associates is a brand leader in providing Expert Witness services for clinical negligence and personal injury litigation, as well as other areas of dispute involving health or disability issues including family matters, criminal cases, tribunal, coroners court and professional regulation issues. We take the business of being an Expert Witness seriously, aiming to provide first class Expert Witnesses, in addition to a quality service for our clients.
Our Vision - To be the organisation of choice for expert witness services in the UK
Our Mission
To ensure courts have the best expert evidence with which to deal with cases justly
To ensure lawyers litigating cases (and other case workers instructing us) have supreme confidence in their decisions based on our quality expert input
To ensure our expert input is seen as value for money
**POSITION**
**POSITION**
Hours: Full-time / permanent (Monday to Friday)
9am to 5.30pm (including 1 hour break)
Location: 9 Chess Business Park, Moor Road, Chesham, HP5 1SD
Accountable to: Case Administration Team Leader / Deputy Team Leader
**PRIMARY RESPONSIBILITIES**
Providing the client with a quality and positive experience at the first telephone point of contact
Being a primary contact for all telecommunications into the office, which will involve
screening telephone calls, identifying the user in accordance with company policy
and assigning to the appropriate S&A team member
correct case and case handler as appropriate
Providing front of house function (answering door, greeting visitors and maintaining
the visitor's book)
Updating the office calendar
Overseeing the scanning and processing of some confidential hard copy but
primarily electronic documentation this is mainly evidence and communications
from solicitors onto the database and ensuring the storage and destruction of
evidence in accordance with company policy and GDPR
Reviewing and managing the various administrative menus on the database (e.g.
Evidence Missing, Evidence Issues, Royal Mail Track & Trace etc)
**SECONDARY RESPONSIBILITIES**
Processing requests and responses as allocated / tracked to you
Liaising with other key S&A personnel, including the reports administration team
and report trainers
Other general administrative duties
**Confidentiality**
The nature of the work of Somek and Associates is highly confidential, and the post holder
will be expected to maintain full confidence.
All staff are part of the Somek team and may be required to assist any other team
members when required and agreed with team leaders or their managers
**Why work with us?**
Located just outside of London in Chesham, beside the Chiltern Hills Area of Outstanding Natural Beauty, were a well-established small-to-medium sized company with a family feel. If you work with us, youll be joining a warm and welcoming team,
We offer a great range of employee benefits, which includes:
31 days holiday
Free on site parking and refreshments
Individualised training opportunities to support career development,
WeCare free and confidential Employee Assistance support,
Private Healthcare option dependent on length of service, and
Increased pension contributions dependent on length of service.
Work events including quarterly activities and end of the month lunch
**Our Values**
RESPECT Creating a supportive, kind and inclusive environment.
QUALITY Delivering consistently high standards
REPUTATION Cultivating lasting relationships with clients and associates
TEAMWORK and COMMUNICATION Recognising unique contribution and rewarding success
GROWTH Developing the mindset to maximise the potential of our individuals and organisation
Somek and Associates are proud to be a Disability Confident employer