CRM Exec

**CRM Exec**

**Location**:
Stockport (hybrid)

**The role**:
We are looking to recruit a **CRM Exec** to join our Marketing Team.
Reporting into our Head of CRM you will be responsible for tracking and reporting on Musicmagpie’s websites and apps, with focus on analysing customers, campaign activity and implementing technical improvements.

**Key accountabilities**:

- Maintain the tagging and tracking ecosystem for musicMagpie’s apps and websites, ensuring that pixels and tracking scripts fire when they should, that the dataLayer is used to its best to enrich Google Analytics and other reporting tools.
- Optimise the delivery of tracking scripts and pixels in Google Tag Manager, either by improving the JavaScript / HTML or by working with front end developers to do so.
- Work with Bloomreach (Exponea), our customer data platform, using it to understand customers and helping to evolve it for, customer analysis, CRM & marketing automation through a variety of campaigns and scenarios.
- Work with behavioural researchers using tools such as Usabilla, Figma and more and help to link musicMagpie’s various research tools together to improve the quality of customer data.
- Help the UX and Marketing team to understand where our websites lose customers, and to estimate the value of those lost customers to help prioritise website improvements.
- Improve the availability of data to the rest of the company by building dashboards and automated reports to support others in their role.
- Evolve the analytics and tagging discipline at musicMagpie’s, finding new ways to track customers and tag the sites, new tools to report with, or new strategies to improve data collection.
- Supporting the marketing team with ad hoc requests for reports and research, pixel additions or amendments, and technical support

**Person Profile**:

- A problem-solving attitude.
- Experience within an analytical role.
- Data interpretation, manipulation, and presentation skills in Excel, Google Sheets, or similar software.
- Practical knowledge of Google Analytics, Google Data Studio, Google Tag Manager. Power BI, or similar tools for creating dashboards.
- Basic knowledge of front-end web development languages.
- Demonstration of self-driven learning, and an enthusiasm for learning.

**Bonus**
- Experience in UX techniques and activities.
- Experience with observational research tools such as Hotjar / Usabilla, Contentsquare / Decibel.
- Advanced knowledge of front-end web development language; particularly JavaScript.

**Qualifications Required**:

- Google Analytics Individual Qualification
- Completion of GTM fundamentals

**Benefits**:

- Monday to Friday (9.00am - 5.00pm)
- Hybrid working available (2 days mandatory in the office)
- State of the art facilities - fun working environment (pool and football table) spacious desk areas, kitchen area and quiet spaces where you can plug in and work in peace.
- Annual Bonus
- ShareSave scheme
- Annual pay review
- 31 days holiday (which include bank holidays)
- 2 days paid to volunteer at a charity of your choice
- Welcome pack, including hoodie
- Casual Dress Code
- 10% Employee Discount
- Magpie Perks - a benefits platform where you will be able to take advantage of discounts at 100s of high street and online retailers

**About Us**:
musicMagpie is a circular economy pioneer that offers customers a smart, sustainable and trusted way to buy, rent and sell tech and media products.

Operating through its two trusted brands - musicMagpie in the UK and Decluttr in the US, means our circular model of recycling, refurbishing and reselling products helps to make tech more affordable and reduces its impact on the planet. Our environmental and social focus is demonstrated by our ‘Smart for you Smart for the planet’ ethos.

The company has received the London Stock Exchange's Green Economy Mark, which recognises companies that derive 50 per cent. or more of their total annual revenue from products and services that contribute to the global 'Green Economy'.

Over 9 million customers have used our award-winning service and we’ve paid out millions for their unwanted technology, reselling over 400,000 tech items a year.

We have the highest number of seller reviews on both Amazon and eBay and have consistently achieved extremely positive feedback scores. We also have an excellent rating on UK Trustpilot with over 250,000 reviews.

We are the UK’s number one phone recycler and having won Best Recycling Service at the What Mobile Awards six years running and at the Mobile Industry Awards two years running.

**Why Join Us**:
Joining our team gives you the opportunity to make a real impact on the world, no matter what you do, as well as learning new skills, making new friends and working on innovative, interesting and rewarding projects.

**Our Culture**:
Rewarding, down to earth, inclusive and supportive.

**Our values**:
We care | We make a difference | We’re better together | We innovate | We