Business Support Administrator

4 days ago

Warrington, United Kingdom Arborvitae Care Services Full time

**Job Purpose**

To provide essential administration across the business, delivering the vital support to ensure the continued success of each of the departments.

**Hours of work**:
**Role Specific Competencies and Responsibilities**
- Acting as first point of contact for external training enquiries, providing information and support to potential and current clients, promoting Company learning opportunities
- Managing the billing and invoicing of training delivered and attended
- Scheduling training sessions, booking venues where necessary, managing delegate lists and ensuring the availability of all necessary materials
- Maintaining accurate training records which are in line with both internal and external requirements
- Supporting in the administration of the learning management system, assigning training to users and troubleshooting where necessary
- Assisting with managing the L&D mailbox, responding to general enquires and escalating, where appropriate, to the L&D Manager
- Supporting the L&D team with various administrative tasks as directed
- Support the Residential Provision management teams with the effective management of the Referrals inbox, responding to queries, escalating and coordinating actions as necessary
- Assisting in the distribution of relevant Company information to external partners as directed
- Assisting the business with document management including the effective management of the SharePoint drive in line with relevant legislation/GDPR retention periods
- Ensuring that all correspondence and documents created are scanned/saved correctly on SharePoint in a logical and structure manner using the correct naming conventions
- Maintaining policy reviews, updates, logs and version controls
- Assisting with both internal and external audits and inspections, including scheduling and preparation

**Person Specification**:

- Excellent communication skills, both written and verbal (E)
- Thorough approach to tackling problems and the ability to work methodically (E)
- Ability to prioritise effectively, excellent time management and the ability to meet deadlines (E)
- Proactive and resourceful (E)
- Ability to work independently and as part of a team (E)
- Accuracy (E)
- Keen eye for identifying and resolving discrepancies (E)
- Resilient (E)
- Meticulous attention to detail (E)
- Competent in Microsoft Office suite in particular Excel (E)
- Experience of learning management systems (D)

**Job Types**: Part-time, Permanent

Pay: £12.75 per hour

Expected hours: 25 per week

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Warrington WA5 7TN: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Administrative: 1 year (preferred)

Work Location: In person

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