Front of House Supervisor

**Do you want to work for a company who have recently won the “best places to work” award?**

We are looking for a Front of House Supervisor| Team Leader to join our team at one of our prestigious college in Cambridge.

You will ideally have previous experience of working within a fast-paced catering environment as a catering assistant or supervisor, you will be looking to take your career to the next level and progress into a managerial role.

You will enjoy what you do, working with a great team, for a company fanatical about food serving wonderful customers.

**Role requirements (Task & Responsibilities)**:

- Ensure all FOH staff are attending for work at the correct time and wearing clean appropriate uniform at the commencement of their shift.
- Ensure all Service staff are working to the required standards.
- Complete the service rota and re-allocate duties if required according to business requirements.
- Ensure cleaning and Health & Safety Records are completed daily.
- Delegate jobs to staff and ensure they are carried out.
- After each shift, handover to a member of the Duty team
- Ensure the food served is to Thomas Franks standards.
- Prepare all service areas for the day’s business relating to that meal service.
- Prepare, set-up, serve, clear, clean and store away any food, beverage or equipment required for special functions.
- If required, prepare basic food for sale/service, following good hygiene and safety practices and to the standard specified.
- Restock and replenish stocks and consumables as required during service periods, pre-empt customer needs and achieve optimum customer service delivery.
- Keep the kitchen informed of any food running out and pre-empt any delays in customer waiting.
- Operate cleaning equipment Properly.
- Complete all / any necessary cleaning/hygiene duties.
- Serve customers, visitors and guest in line with company and client service standards and expectations.
- Clean, fill, beverage machines and ensure all vending equipment is working correctly.
- Empty, remove and store rubbish / recycle rubbish in the correct place.
- With the agreement of the Catering manager to assist were posable any additional hours during and out of term time to assist with lettings, functions and school events.
- Insure your staff know all special dietary requirements for pupils and staff on a daily basis.
- If required Assist the catering Manager in the organisation of functions and events.
- Attend daily menu briefing and communicate this information to the front of house team.

**PERSON SPECIFICATION (Skills, Competencies & Abilities)**

**Key personal skills and attributes**
- Team working abilities, Listening skills, the ability to work on own initiative, impeccable personal presentation, hygiene and behaviour to others, Food hygiene certificate preferred.
- The ability to be adaptable and be flexible as necessary. Reliable, Honest and able to demonstrate an open attentive approach to customer service.
- Willingness to learn new skills and take some responsibility.
- Ability to manage some moderately heavy lifting, carrying, and pushing.

**Knowledge / competencies**
- Hold a level 2 food Hygiene qualification.
- Ability to demonstrate reasonable / good understanding and use of verbal English.
- Ability to demonstrate reasonable / good standard of written English and reading skills.
- Similar experience of customer and / or food preparation environment is preferred.

**General**

You will also positively represent the Company at all times along with being present in the workplace at critical times of service. To adhere to the completion of any company documentation pertaining health & food safety as required. All reasonable request made by Senior Management are to be adhered to.

To attend and participate in any company or unit training required to perform your role to meet company standards.

This is a position where development is encouraged will give you the opportunity to learn and develop within a growing company.

**Benefits**:

- £25,000.00 per annum
- Working 40 hours per week
- Free meals & refreshments on duty
- Wider wallet scheme (discounts at major retailers, restaurants, gyms etc)
- Cycle to work scheme
- Unrivalled individual training and development
- Team & company social events
- Employee assistance programme
- Workplace pension
- Excellent career progression within a leading independent contract caterer

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.
- **Diversity and Inclusion at Thomas Franks**_

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Cambridge, CB3 0BN: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: FOHSu