Care - Coordinator - Lincoln

2 weeks ago

Lincoln, United Kingdom Home Instead Full time

Company Description

Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award-winning training, and an excellent reputation we are immensely proud of the quality of care we provide. We match our Care Professionals to our clients based on mutual interests and hobbies to help build bonds of trust which enables us to provide personalised support.

**Job Description**:
We are actively searching for an experienced Care Coordinator or alternatively a Care Senior that has experience managing the on-call function and would like to progress to a Care Coordinator role.

**Job Purpose.**

To perform a variety of duties in the coordination and scheduling of our care services to clients whilst providing the highest quality of service to clients.

**The Role.**
- Understand and build effective and efficient schedules around our clients and Care Professionals.
- Ensure schedules are prepared, considering travel time, holidays, training, and last-minute cancellations.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Match Care Professionals to new clients in conjunction with the client services team and arrange introductions.
- Ensure client schedules are matched to client needs, with the same Care Professional and the same times each week, where possible.
- Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
- Occasionally assist in delivering care at short notice to cover emergencies/late cancelations.
- Assist with the recruitment of Care Professionals.
- General job related administration.
- Add and maintain all client and Care Professional information onto the electronic scheduling system.
- Paid on-call (1 in every 3 weekends).

**Qualifications**:
**Essential Criteria.**
- Experience of working in a scheduling role within a home care environment, or managing the on-call function.
- Good working knowledge of IT systems with experience in Microsoft Office and CRM software with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communication skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multi-task.
- Logical and analytical with the ability to work on one's own initiative.
- NVQ Level 2 in Health & Social Care, willing to progress to Level 3.

Additional Information

As a successful applicant, you will benefit from:

- Award Winning Training.
- Salary range of £20K - £24K p.a. D.O.E + Paid On-Call.
- Workplace Pension Scheme.
- Home Instead Benefits Package.
- Career development with ongoing paid training and support.

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