Defence Business Services

**Details**:
**Reference number**:

- 379453**Salary**:

- £29,580- per annum (pro rata)- A Civil Service Pension with an employer contribution of 28.97%**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- MOD - Head Office & Corporate Services - Defence Business Services (DBS) - Financial, Procurement and Civilian People Services (FPCP)
- Financial, Procurement and Civilian People Services
- **Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Abbey Wood North
Stoke Gifford
Bristol
South WestAbout the job

**Job summary**:
**Are you a dedicated person who is passionate about making a difference?**

**Would you like to work for the Ministry of Defence?**

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Come and join the DBS community today

**Job description**:
We are looking for self-driven, highly motivated Relocation Services Case Advisors to join the Relocations Team in Abbey Wood, Bristol.

The Relocations Team is responsible for the provision of a full suite of Relocation Services to MOD, DSTL and RFA Civilian Personnel and Key Stakeholders in both the UK and Overseas.

The responsibilities include, but are not limited to:

- Supporting Permanent and Temporary Transfers within the UK and Overseas, inclusive of a Move of Home, Temporary Travel and Daily Travel.
- Provision of Relocation and Associated Policy guidance.
- Assessment and making judgement decision within limit of delegation and seeking approval where outside delegation or where decisions made may be contentious.
- Process and compliance control in respect of Excess Fares.
- Policy guidance, Assistance & Advice of UK and Overseas in relation to UK and Overseas Transfers.
- Assisting with the response to complaints within the SLA of 5 working days.
- Participation in stakeholder meetings, where necessary ensuring Commercial Partners discharge their contractual obligations in the provision of their services
- Awareness of changes in domestic and global relocation services and how they might impact on MOD.
- Provision of accurate and timely Management Information (MI).
- Training and upskilling of fellow colleagues once proficient in your role.

In this role, occasional travel within the UK (and potentially overseas) will be required to lead or assist with presentations and attend stakeholder meetings. You will also deliver presentations to your team and business area.

**Person specification**:
**Essential**:
As the Relocation Services Case Advisor, you will need to demonstrate effective communication skills including those associated with stakeholder engagement. You will be innovative, with confidence to challenge, organised with the ability to multitask and prioritise workloads. You will also be able to demonstrate excellent Customer Service experience.

**Desirable**:
**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Working Together
- Managing a Quality Service
- Communicating and Influencing
- Changing and Improving
- Making Effective Decisions
- Leadership
- Working Together

**Benefits**:

- Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- An environment with flexible working options Monday-Friday
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5